Kohl'sReviews of kohls.com

I had a small whole in my Nike soft knit shoe and I was greeted kindly by Maureen & her manager with great customer service. I appreciate them because I thought there wasnt anything they could do, but they graciously let me know i can exchange them. Maureen is always fun and hilarious when i see her. The new manager tonight was very customer friendly.

Do NOT risk placing an order for an e-card, as it's possible that it won't go through and after numerous attempts to resolve it with your confirmation # that you, the purchaser received, the gift recipient can't use it unless they actually received an email with a gift card. You will chat and then be sent to an individual who will be confused and not be able to close it out and give you a card# and a pin - all in the name of "security" - so yes, the card is secure and can't be used. Makes no sense and as a result, will be closing my account.

While wanting to exchange an item with receipt I was told I had to find something the same price and brand of item returning so I went to look and there was nothing. I returned back to customer service an she told me looked like I was stuck with the item that didn't fit. I will never be back in kohl's again.

This one star rating is way too much of a rating for this company, if it was possible I would have rated this company with no stars at all. My family lives in a rural village where we can NOT just go out and drive to a shopping mall to do our Christmas, birthday and etc. shopping we rely on companies like kohls to have our stuff delivered. I have ordered Christmas for my children age 20, 8, 5 and 2 on November 23, 24 and December 04 and to this day December 27 I have not received my orders yet. Thanks to this so called company Kohls Christmas for my children was cancelled, of course my oldest 2 tried to give me peace and understanding which they shouldn't have to, but the questions off my 2 younger ones were devastating, baffled and choking on my own words I had my husband try to explain what had happened and why there was nothing under the tree. And that is not mentioning the emotions and everything that happened Christmas morning. This is very disappointing and a big let down.

I love Kohl's. Their amazing deals always get me the best prices.

Ordered two identical items in different colors. Received two items that were tagged the same but were clearly different (one with breast pockets, one without). I was initially promised free returns on the phone only to have it overruled by a "higher up". The 5 star sunk to a 2 star. HEY KOHL'S! Either train your staff properly on what's acceptable or honor their "mistakes". First and last time I'll buy from you!

Their returns are terrible. I purchased a camera from Kohls it doesn't work. They even looked it up on my account and still said I didn't buy it from them. I called customer serves and they were no help at all. I am a regular customer at Kohls or at least I was.

Will never use or go to Kohls again!!! Ordered boots for granddaughters xmas gift on 12/17/18. Guaranteed delivery 12/21-12/24. 12/18 order fulfilled and ups label created. 12/19, 12/20, 12/21 - no change to status. Still showing UPS label created.Called and chatted 4 times - GUARANTEED 12/24 delivery. Chatted again 12/24 and still GUARANTEED 12/24 delivery. Never received. Granddaughter had no gift to open.Called 12/26 - on the phone for over 1 hour. Told that item was not in stock - so I had been LIED to the entire time??? Would not make any compensation except to issue credit , which I had already been charged for and received monthly statement with that item on it, and 200 rewards points. Absolutely unacceptable!! I will be closing my Kohls charge and NEVER GOING OR ORDERING from Kohls again. I could have ordered boots from other sites but trusted Kohls to provide the best service!! WRONGGG!!!!