Kohl'sReviews of kohls.com

Sad to see so many stores closing in NY . Best deals and quality clothing.

I had an ring set i ordered online April of 2018, i returned the ring due to a change of mind and the kohls located at bay pkwy was able to give me cash back march of 2019. The ring was brand new never wore it and i had all my receipts. The staff and the manager (male) was so helpful and pleasant . I would recommend kohls to anyone, love the store , Thanks kohls

They dont send everything you order and when they do it's missing pieces. You have to stay on the phone with them hours. I spend alot of money at kohls, but I'm done. I will go somewhere else.

Way to go Kohl's with your over seas call center. USA?

Been a Kohl’s customer for years, never had trouble but hoooooo here we go! Bought a new bra, couldn’t return it very soon so I understood why they wouldn’t give my 25$ back. But $2. Really? Then I had several things I ordered this January for a Birthday in Feb. grand daughter didn’t like it so I tried to return them. 3 pieces out of like 12 or so! Since I ordered online and they came in several different pkgs they said I couldn’t get the amount I spent for each item since I had used the kohl’s cash I received from said order so each piece was reduced by $10. one item I paid like 13$ for. I would only get $3 back. Ahhh No. so I said are u kidding me? Then the returns person told me if I could find the same exact designer with the same exact price. We could do a change! WHAT. Really, but I tried. And of course I tried to b nice since these employees are not the policy makers for the co. Found one item same designer same price. Wrong size. After a very lengthy trial, I just found other stuff to buy. ( which is what they probably wanted to do anyway). I contacted customer service online and even tho it said on their web site that they would take back items and give the “kohl’s cash” and refund to buy and have another 30 days to replace items but would not refund or even let me take them back to the store now since it was over 30 days now! So if u think u are going to get $10 for every $50 you buy. You better be darn sure it is what u can use and not have to return! And definitely do not order online!!! If it doesn’t fit they will penalize you the kohl’s cash $10 per item which is probably why everything comes in different packages! Sneaky companies don’t get by with stuff like this for very long !

Primera vez q escribo en mi vida respecto a una compañía. Muy mal servicio. Entre antes de las 7 pm y me mintieron diciendo q el mall se cierra a esa hora. Se q lo hicieron xq l competencia cierra a la 8 pm. La verdad no hay mucha diferencia de precios pero si entras a una tienda y te dicen q debes caminar media hora solo x entrar y además querer comprar pues están “muertos”

If I could give less than a 1 star it would definitely be that. I received the wrong item after waiting for so long. The wrong item which was a necklace they sent was the same link as the bracelet and it was terribly thin and cheap. The pictures are very deceiving on the website so I called customer service. Very rude and she explained that’s the link I wanted so that’s what I got. Mind you it’s still the wrong item. She said well then just return it, and you can order something else and we will apply the same discounts used on that purchase and Inconvenienced by having to return it the store an added -20%. Fine. I call back and try to make the purchase and 5 times I called back no one seems to want to honor what was discussed. I’ve told 3 different supervisors to pull the call and listen to it to have people hang up on me. Call center service even with notes in there they are making it difficult to correct their mistake. Today was the last straw trying to correct this. I’ll gladly spend my money somewhere else. Shop else where, the integrity in service and product quality will definitely be better than Kohls.

Bad customer service if the call goes to Philippine. Rude and disrespectful. not helping attitude