Kohl'sReviews of kohls.com

This place sells good clothes for my wife. I love it!

My mom bought me a beautiful necklace from kohl's for Christmas. It is normally $150, but like Kohl's does, my mom got it for a huge discount, for about $60. Well, the first day I wore it, the clasp must have broke, and it fell off and got lost sometime during the day. I emailed Kohl's to ask for help and they offered me a 10% discount, and after I kept emailing they finally ended on offering 30% off to replace the necklace. I know the necklace goes on sale frequently for 60-70% off, and it was a simple fix for them to offer me the necklace for a higher percent off to simply match the price my mom got. Kohl's had given me a faulty necklace, after all! I am so disappointed by the terrible guest care-this is not how Kohl's used to be. Kohl's did NOT go above and beyond to fix a mistake for a faulty product, nor did they even meet a minimum expectation! Terrible service.

I purchased 2 sets of pasta bowls for my daughter. One broke in her hands as she took it from the microwave - the others started to smell moldy. I call"customer service". what a joke calling it customer service. They barely speak English , they repeat what is written in front of them, talk over you and fa supervisor would not get on the phone. The first time I called I was told I would be refunded, to throw the bowls away and they were taking the bowls off the website. no refund. bowls still on website . I called again was told that I would be refunded. no refund. I called again and this time I was told that since the bowls arrived in good condition I could not get a refund. I should try to return them to the store. they have been long since thrown away. I WROTE a letter to Customer Service at the home office explaining the situation. that was a month ago. no reply. quite obviously Kohl's could care less. this has been ongoing for months with no satisfaction. I doubt they even read their reviews. buyer beware. If you want good service and merchandise go to Target.

Don't shop with a Kohl's gift card on line! I ordered eight bath towels and paid with my $50.00 Kohl's gift card. They sent an email telling me that THEY had changed the order and sent only five of the towels, changing the total amount of the order to $30.00. KOHL'S REFUSES TO REFUND THE DIFFERENCE. I have sent a dozen emails to Kohl's, and I have made a dozen phone calls over the past SIX WEEKS, TO NO AVAIL. I AM STILL WAITING FOR MY REFUND WHICH THEY TELL ME I AM ENTITLED TO BUT THEY REFUSE TO SEND IT. I have been a customer of Kohl's for twenty years, and have spent thousands of dollars there and this is how they treat me. THEY STOLE MY $20.00.

First of all the "customer service" center was in Manila. I never received one of my packages I ordered on line and when I called I was told to go check with my neighbors. Then i had to reply back to an email telling them my neighbors did not have my package. After this I received another email to go check the post office... I never have these issues with Amazon or any other on line vendor. After several of these email iterations, it has been two months and I have been charged interest on merchandise that was NEVER received. They just lost a customer....

Customer service is horrible. I’ve talked to so many people I’m sick of the topic. I’m out the price of 11 towels I ordered that were delivered to an address that I moved from 5 years ago. It’s funny the bill came to the right address. I finally got someone that agreed to give me a refund. I guess he just wanted to get rid of me because he didn’t follow through so I’m still at square one.

Unfortunately the only reason they received one star is due to I have to to write a review. I ordered online and the package is being returned as I type. It’s been 11 days since I placed the order It has been a nightmare from kohl’s to fed ex for customer service. I have spoken with 4 people from kohl’s for this on line order. They are all from other countries Philippines to Central America. All reading scripted procedures. I was told he was having a system problem. When asked to speak with some who wasn’t having the problem he transferred me to a someone who was speaking Spanish. Passive aggressive. Now I have to wait 7 to 10 days for a refund. Needless to say I shouldn’t have to wait and worried I may not receive my money

Returned a kitchen Aid attachment I got as a gift so I had no receipt. My sister bought it with cash and lost the receipt. My local Kohls took the item back and was told I have to wait for a Coporate Refund. It says on my receipt to call within 10 days if I have not heard anything. Well I've been calling and either have been put on hold for hours at a time or receive a message the office is closed. One time I was on hold for 4 hours with little success.This is so frustrating . I never experienced such poor customer service ever by any retail organization. I will never shop at Kohls again.