Kohl'sReviews of kohls.com

I have been a Kohl's customer for 15 years, have excellent credit and I took great satisfaction in shredding my Kohl's credit card and will never shop at Kohl's again. I shopped on line with Kohl's recently and requested a local store pick up at the Kohl's my area. For some Kohl's reason my order was pulled in California. After discovering this, I called their 1800 #, but could not find a live person, every button I pushed gave me a robot. So I was relegated to an on line chat with a Kohl's rep, who informed me that they could not help me, they are not given the tools to redirect or cancel an order and that I would have to call the store directly in California. 48 hours later, I contacted the Kohl's 1-800 number and spoke with a Kohl's representative and he told me that I would have to call the store in California directly he did not have the means to cancel or redirect my order. I informed him that the Kohl's website only provides the address for the store, he said that I would have to google the stores phone number. What atrocious customer service, next Kohl's will be starting self check out. I am more than happy to shop somewhere else. Kohl's needs to realize that great customer service is for repeat purchase not for profit.

Just came from there, wanting to spend about an hour. Instead, there for 2 hours. They closed my kolhs card right after I called 5 minutes before I came because of bad experience in the past. I almost left the cashier as well as leaving the 800 dollars I wanted to spend. But, I could not leave my kids with no new clothes. I was so mad! NEVER going there EVER again!!! Worst experience ever. Oh, by the way the closed my card so I had to pay with my husbands card. NEVER AGAIN

On line order for home products was terrible. The order was delivered incorrectly 2 times. Clearly a warehouse picker problem. I was refunded and the service line completed without hesitation. I would however caution ordering home products especially in multiples from Kohl's on line.

Ordered my 87 year old Father in law a BIRTHDAY present, they put a charge on my personal bank account then 2 hours later sent me an email saying my order had been CANCELLED for verification purposes, not please call to verify, not call me on the number provided, just CANCELLED... When I called to find it why they said it had been flagged for verification. But WHY CANCELLED???? I will NEVER order or buy from Kohl's again...

Buyer Beware!! Not helpful at all in store when I had questions on prices or returns!! Told me to go to Kohls.com Very bad bad bad!! Not long before they go out of business!!!

I paid my account in full I got a bill for $27 I called to find out why? It's a late fee. How I asked their computer showed I was a day late. I immediately closed that account that type of business is shady.

I bought (12/2012) a less than $50 item at Kohl’s & charged it in order to use one of their coupons. Then I was in a bad car wreck (December 2012) where the EMT had to drill into my head at the accident site; that happened before I was billed the first time for the <$50 item that I had charged. During the month that I was in ICU, unconscious, & then unaware of who I was, Kohl’s billed me & my sister got the bill at my house but only paid about $20. My sister had my mail forwarded to her house so she could pay my bills. Kohl’s has a statement on their envelopes that they are not to be forwarded. So when I visited my own home several months later & found a Kohl’s bill in my mailbox, Kohl’s had stuck a late payment fee on my bill a month earlier & had just stuck another fee on it. So the $12 that was due was $27 ($12 + $15 for one late fee) plus another $15 late payment fee. So the $12 that was due was then up to $42. I called & explained to them the situation. They said that they could only take off one of the $15 fees. So I paid the $27 & canceled my Kohl’s credit card. They apparently have no use for my business.

You NEVER get to speak to anyone with any authority. You can spend hours on the phone, then get transferred to voicemail. I’m cutting up my card that I’ve had for 19 years and my Kohl’s cash and they can stick it where the sun don’t shine😡