Kohl'sReviews of kohls.com

I was reported to a credit bureau after ONE missed payment, for a bill I never received, even after I spoke with them TWICE on the phone to resolve it. I've been a customer there for years and have spent thousands... it was a completely stupid way to lose a customer. Customer support happily closed my account, no remorse, no apologies. "Is there anything else I can help you with today?" Absolutely vile. My credit score has dropped from "excellent" to "good" as a consequence of this.

I ordered $457 dollars worth of items from Kohls online. I checked out and it stated $90 in kohls cash to use. I went to use my Kohl's cash from the separate email they send stated $20. I spoke with someone...oooh yes we will fix the issue, few days later I email chat with someone and said the same thing. Well two weeks later...I get someone saying I didn't order on the day of the promotion. It said my order went through at 12:05am....Mind you I placed the order around 11am and even if so...really 5 whole minutes. Then they said it is computer generated and can't be fixed or incorrect. So I guess computers never make mistakes...so then they are basically are telling me...Kohls scams people on purpose...when it could have been a computer issue. I am returning ever item, which sucks because I had another $500 to spend today and you would think that would have been worth the extra $70 in Kohls cash.

Online service to change information on credit card , WASTE of time , faulty technology. I should have not been surprised when I went to the Medina store in-person with my credentials that the “ customer service “ counter could not change my address or give me a balance on my account ..? I can call Kohls foreign call center and have someone who is half way around the world change my address but can not change it in person at a store thirty minutes from my new home ... checked everywhere , no corporate email ... so Kohls doesn’t care ... I can have items shipped to my new address but can’t change my address online or in person . Guess I’m calling to speak to “bob” and change my address , get my balance and then CLOSE my account ! Far to many places in this world to shop , you had me fooled with Kohls cash and the bottom of my receipt showing I saved 300 dollars ... I could handle being a fool on that , but sending American shoppers to deal with foreign call centers ... no thanks , I’ll shop at places that give Americans jobs!

I went to pick up an online order and the customer service woman wouldn't give me my purchase! I had a cell phone / email message which stated me or my husband could pick up the order. Just because my husband's name was on the order, I couldn't pickup. We are both listed to pick up. This is the second time this happened. The Lake Pleasant store customer service woman is like a robot...very hard core.

I've had this experience before but it was SO frustrating and wasteful I wanted to document. Ordered camera from Kohl's and to get extra Kohl's cash ordered a small item--earring backs to make the next purchase point. Two hours later, I receive a notice that camera is cancelled because the one that was in store when I ordered was not. 27 minutes with a non-English speaking person on line a camera is found at another city she cannot pronounce--Mesquite-and the order is replaced, but then I am told that I will have to make another call to the original pick-up location to cancel that order or lose it. 5 more minutes. Rep told me initially I could use the same Kohl's cash, but then told me at the end of the conversation, the Kohl's cash I had printed would not work and other would have to be sent. 5 more minutes. Now I get to drive further; now I need to check my bank account to see if the original payment was returned; now I get to reprint the Kohl's cash. Why does Kohl's consider this customer service? I'll sure rethink using Kohl's the next time I have a purchase.

My sales person was so kind and went way above to help me.helped me with my app and i was able to save more money. I was so pleased with the service i got.

Worst card ever. If u make a payment after 7 on the due date through the automated site, a late fee is incurred. Would not advise anyone to get a Kohl's card after all the late fees I've paid without knowing. It's not indicated on the site about the fee but only that it will be processed the next day. This is not fair to customers who try to make payments on due dates before 12 midnight.

One of the worst eCommerce experiences I have had. I also called customer service and they hung up on me. Kohl’s you need to get this fixed and hire better people! The entire experience was frustrating and after speaking with an incompetent sales associate it made it a very difficult day. Sorry, I was a fan, not so much anymore.