Kohl'sReviews of kohls.com

I FOUND TRYING TO PLACE AN ORDER ON THIS .KOHLS.COM QUITE FRUSTRATING!!!!! THE FIRST TWO PHONE CALLS THE PEOPLE SPOKE SUCH BROKEN ENGLISH I COULD NOT UNDERSTAND THEM . THEN I GOT A WOMAN FROM THE PHILIPPINES THAT COULD NOT UNDERSTAND ME ( COMMON WITH THEM. I ASKED FOR HER SUPERVISOR TWICE AND SHE DISCONNECTED ME AND PUT ME ON A LINE THAT SAID THEY WERE CLOSED. I CALLED BACK A 4TH TIME AND EVEN THOUGH THEY SAID THAT I HAD AN HOUR AND A HALF TO GET THE BLACK FRIDAY SAVINGS IT LEFT THE PAGE AND THE SUPERVISOR SAID THERE WAS NOTHING I COULD DO , SO THE ITEM WAS $15 MORE THEN IT SHOULD HAVE BEEN. AND I WASTED AN HOUR AND A HALF OF MY TIME. HORRIBLE COSTUMER SERVICE!!!!!

We purchased a Kohl's gift card to make an online purchase only to find we also had to use a credit card, even though the gift card paid the amount in full. We don't have a credit card, which is why we bought the gift card. They told us we had to have a credit card for 'future use'. I told them if we wanted to buy something else we'd buy another gift card. Basically told me to use it at a store. I said the item wasn't available at the store and was a "one day only" deal. We can't get our money back from the store and Kohl's refused to honor their own gift card for the purchase. It appears to be against the CARD Act, as explained by the statutes in our state, which aren't even as prohibitive as other states. I wish I could give a zero instead of a 1. If you have a credit card why would you need to purchase a gift card? Why even sell gift cards if you're not going to honor them? If the item wasn't on sale online I wouldn't have tried to purchase it. It isn't even available at any store and won't be before Christmas. Ky. Rev. Stat. §367.890(1) "Gift card," as used in this section, means a certificate, electronic card, or other medium issued by a merchant that evidences the giving of consideration in exchange for the right to redeem the certificate, electronic card, or other medium for goods, food, services, credit, or money of at least an equal value. "Gift card" includes any electronic card issued by a merchant with a monetary value where the issuer has received payment for the full monetary value for the future purchase or delivery of goods or services and any certificate issued by a merchant where the issuer has received payment for the full monetary face value of the certificate for the future purchase or delivery of goods and services.

One of the worst store in US, all waste of time and money. They don't know how to take care of there customer. I wont recommend it to anyone.

They are out to get you wouldn't change my order 1 min after it was placed and wouldn't even allow to change shipping address now they are being rude and won't even help do not shop here!

Would not recommend this store to anyone. Worst customer service ever. Purchased a fryer for girlfriend they convenience me into a credit card worst thing ever. Lady said I could pay card off there she took my card ran it but then I get a bill to mo ths later with a late fee. Hmm late fee this is the first bill I e seen so how do I get a late fee. Scam so dont shop there.

Just the worst customer service of any department store I've ever dealt with. They make things up, lie, tell you whatever you want to hear to get rid of you. I ended up cancelling my charge card with them and will not do any shopping there any longer. And they could care less. Not only am I out the money but I have no merchandise AND wasted my Kohl's cash. I hope they go out of business.

Any business can put together a sharp 64 page Black Friday sales paper but delivering is ANOTHER story, to which Kohl’s FAILED BIG time at 👎🏻 I was on their site at 12 midnight (1am my time) to the second & both items I selected within 30 seconds went to not available!!!! No amount of explaining is gonna replace this bad experience with my 1st time participating in your Black Friday sale. BIG FAIL Kohl’s 👎🏻👎🏻👎🏻👎🏻

Purchased a $500 air purifier (Stadler Form Roger) only to receive a USED unit. The box had been opened and the filter inside the purifier was covered with dust, hair and who knows what else, potentially exposing my house to unwanted particles. Packed it back up, and called Kohls. Within minutes I had an apologetic agent who claimed they'd ship me a replacement that would be here "on the 23rd" and that I could return the used unit to the store closest to me. He gave me a reference number to give to the person working at the store. Great. Next day, I drove to the store, tried to return and drop off the used unit, but the guy told me he couldn't look up reference numbers and that he'd have to call if I wanted to swap units without placing a new order. Fine with me. 15 minutes pass, he's on hold and the line is starting to get very long.. Another 5-10 minutes and still nothing so he hangs up and says I should come back once I receive my 2nd unit and just return the used one. Ok? Is that how this works? So that night, I call back and give the reference number only be told that there was NO replacement unit shipped. What was this deal about receiving something "on the 23rd" from the original phone call? A complete lie? Thankfully this phone agent is able to help me and I receive an official Kohls email showing the replacement unit has been shipped. Order #5998858014. Great. I can finally rest after this TIRING struggle. Nope. 10 minutes later, I get an email stating the order has been cancelled. WHAT? I call back only to have to start from square one and explain my story all over again. This person "Melissa" says she can help me and that she can get me to the right person. Guess what? Transferred instantly to someone else who knows nothing about what's going on and sounds even less competent than Melissa. I try to explain it again, and am told that my order was cancelled due to failing review by a supervisor. So some supervisor cancelled my replacement? Can I talk to that supervisor? The answer, of course, is "no, there are over 200 people working here and I don't know which one reviewed it". Back to square one. Getting tired of explaining and explaining, so I give up for today. Next day, I call back and get connected with someone else, take another 15 minutes to explain my story and they say it's no problem, we'll send you a shipping label so you can return the old unit. Once they receive it, they'l ship me the new one. Fine. I give him my email for him to send the shipping label, have him spell it back to me to confirm, and he claims it'll be sent shortly. I've now been waiting over 2 hours, and no shipping label has been received. I've checked spam but there's nothing. Long story short, just avoid this company. They may offer steep discounts, but it's because they sell USED products and claim they're new. And when you try to get a replacement, they make you jump through every single hoop they can possibly think of, only to leave you feeling like you've wasted HOURS, if not DAYS of your time. If Kohls sees this and wants me to take this review down, then please REPLACE Order #5998858014. Thank you