Kohl'sReviews of kohls.com

We ordered a pair of vans online and had to pick them up at a store 20 miles from were we live. Picked up the shoes in a box that had a picture of what we ordered. When we got home and opened the box a completely different pair of vans shoes was in the box. We contacted Kohl's about this - advice was to take them back to the store where we got them and reorder. We have not taken them back and when we attempted to reorder they were out of the model shoe we wanted. We went to AMAZON and ordered the model we wanted an received within 2 days (YEA AMAZON). Along the way a Kohl's customer service employee said they would write off the shoes and we could do with them what we want. As of today, despite numerous conversations with customer service the shoes are on our bill and so are the charges. Kohl's as seriously let us down and we are completely angered with the Kohl's organization. They seem to have a zip squat view of customer service and the impact that their errors make for their customes.

I've went to kohls a few times, and the first thing you can say about it is how ridiculously expensive it is. 60 dollars for a t shirt worth 5, 120 dollars for shoes worth 20, etc. Then they pull the "50% off", "25% off", just to make it seem like 80 dollars is a great deal for 160 dollars, even though you could get the same thing for 30 dollars at walmart. Second of all, the clothing is trash. its thin polyester that rips in like 3 seconds. when I get clothing, I like to WEAR it, not just admire it in fear of messing it up. I swear, i want to just buy a T shirt at kohs and wear it instead if a wedding dress to flex on how rich I am. The ultimate money wasting store.

on Back Friday 11-29-2019 I placed an online order for 517.36 it was sent at 10:37 PM pacific time ( California ). I was supposed to receive $15.00 Kohl’s cash for ever $50.00 spent. Today 12-18-19 I had to call the Kohl’s cash department for my total spending of over $1,385.49 and no Cash to spend. Customer service said my order did not qualify because they received it at 12:37 am 11-30-2019 CENTRAL TIME. I am two hours behind them nowhere did I see that California customers had to order by 10:00 PM to qualify I live in California . They offered me $20.00 kohl’s cash and I told them they need to correct it for the amount due to make it right, after talking to two supposed supervisors they refused to make it right. The last one named John ID# 1320 got mad and told me I could just send it all back! Okay John it is the 18th of December these are gifts for my grandchildren and why should I have to call five times today hours on the phone in some other country to have someone with no idea of good customer service treat me less than dirt for the company to disregard customers. Don’t make offers you are not going to honor I’ve been a customer for years, always pay my full balance before it’s due and I am paying this off and canceling your card. I am returning to JCP they have never done wrong by me. I contacted my local TV station that handles things like this I am sure I am not the only person dealing with this, it’s about the principle of how corporate america take advantage of the little people that make them who they are. I am not even close to being done I’m making this public where ever I can Kohl’s and John. Merry Christmas to you slime balls

I will never purchase from Kohl’s.com again. I made a purchase on Dec 5th for a Christmas present. when I called customer service I spoke with a supervisor named, Baby, who informed me I have to wait 10 business days from the last update before they will process a replacement of my order. Mind you this will now be Dec 21st that I get to call kohl’s.com and wait another 35min on hold to track a package they did not ship back on Dec 5th. It’s not worth the deals, it’s not worth the kohl’s cash. The customer service is horrific and I will take my business any place other than Kohl’s!!

I placed an order online for a kids kitchen play set for my daughter as her Christmas present. I received a confirmation email about the charges along with an estimated delivery date. I never received anything else from Kohl’s after that so I went in to check the status of my order only to find out it had been CANCELLED! I called customer service and was told it had been cancelled because the item was out of stock in their warehouse. If I hadn’t checked the status on my order I would’ve been over here thinking it was on its way! Will NEVER be ordering from Kohl’s again! 🤬

Apparently Kohl's is allowed to charge your credit card twice for the same order. Upon ordering, they charge right away, causing a pending charge on your credit card. Then when they're about to ship, if one of your items is no longer available, they charge you a second time for the amount that's actually shipping. Now you have 2 pending charges on your account, and the "bogus" charge will take up to 8 days to "fall off" your credit card, leaving your funds unavailable. My credit card company said Kohl's just needs to call them and authorize them to delete the charge, but Kohl's can't be bothered to do this. All 1 week before Christmas!!

I order five items online and request the package to be shipped to the store, Received a text indicating that the package was ready to be picked up, to my surprise the package in the store only had one of the five items, day after I received an email indicating that 1 item was sold out and that the order changed, next day received another text indicating that one item was ready to be picked up. Kohl’s needs to understand that when a person uses online services is to avoid the crowded stores, one stop shop. The customer service is clueless and only direct you to call to present a complain, no direction no solution. One thing is for sure that perfect service is not their objective.

1 small kids pants for over 40.00 dollars. And bad costumer service. Too expensive