Kohl'sReviews of kohls.com

My wife and I ordered a Barbie dream house a pretty high dollar item for any non-parents out there and the ONE and only thing my 4 yr old daughter asked for, for Christmas. we have received a tracking number like normal. Clicked on tracking number and ZERO information on the item’s progress. Contact Kohl’s and come to find out that the item NEVER shipped at all after it was supposed to have been delivered days ago. Label was created and never left the warehouse!! Now it’s 3 days until Christmas and they basically tell us we can either do a refund or ship another one which obviously won’t be here by Christmas instead of saying we are very sorry for the inconvenience and we will send another one out right away and make sure it gets to you before Christmas!! This isn’t the first time we’ve had issues with kohl’s.com abut never something as serious as this. It’s just unbelievable to me that they weren’t willing to do ANYTHING for us!!! Just ahorrible way to do business...absolutely horrible

I had placed an order for Christmas for my family online through kohls, and unfortunately almost every item had something wrong with it. A pair of Nike sneakers had a used tissue in it. A smart watch had a broken case and re slapped label on it. Upon reviewing the product it had saved activity on it from another user before purchase date. Lastly a pair of earrings had been shipped broken with no sight of sight of the missing piece indicating it broken then placed in package. When called to complain of condition of the products the representative indicated that was how they sold their products and no else complains if they are received like that. I've worked retail i can tell you, people complain.

Had the worst Christmas shopping ever, buying sport shoes for my husband turned into nightmare. They send me wrong shoe size two times in a row, than online agent assured me I will receive refund as e gift card on my email withing 7-14 days, than I followed up again was told that I will receive it by 17th of December. Now it is 22nd and no e gift card back, now contacted this worst customer service again and the supervisor is saying that they do not send e gift card, they mailed it and I will receive it in a month!!!!!!!!!!!!!!!!!!!!!!!!!!!!What?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! now I have to wait for month to get my money back plus I had the worst experience ever! Definitely will stop shopping in your store because you lie to people and than cannot fix the problem!!!!!🤬🤬🤬🤬🤬🤬🤬

I was treated very rudely, and was not getting treated at all, while there was 3 workers who was standing there not doing anything , and talking

Took my order, charged my credit card and then didn't process it. Can't track the charge. They say "maybe my bank can get them the transaction number but they don't know". Congratulations thieves. Lost a customer for life.

Poor customer service. Ordered luggage 12/11/2019 and website showed delivery date of 12/19/2019. Called customer service on 12/18 and saw website now shows 12/27 as delivery; advised customer service that wouldn't do and they stated 12/19 delivery was promised. Two days afterward, still no package. Contacted customer service and was advised 12/27 date; told them this was no good and asked to cancel the order. They declined. This is terrible, but knowing Kohls local stores plus what I've now see on web, it is just bad business. I'll check for possible suit.

Ordered a food processor on 1 Dec as 34th Anniversary gift. Scheduled to be delivered on 8 Dec, then 9 Dec, then 10 Dec. On 11 Dec the delivery date is blank. Contact LaserShip and they state that the package will be delivered the next day - nothing. Contact Kohl's.com and they declare it a lost package and initiate a refund. No notification that a refund is pending. Called Kohl's.com again on 13 Dec and was informed that the package was indeed declared lost but no refund had been initiated. Customer service then processes the refund but it will take 5-7 business days. And they do not provide a paper trail for the customer regarding the refund. You have to constantly check your account to see if it has processed. Received a text from LaserShip today claiming that my package was delivered on 17 Dec - a flat lie! Who does business this way? NEVER USING KOHL'S.COM AGAIN AND RECOMMEND OTHERS AVOID IT. IT IS A NIGHTMARE!

One star is actually too many but there isn't an option to go any lower, ordered two items that were shipped to my old address, I did go in and change my address so why did the old one stay on my account? Of course you have to call and talk to people in China to try and get any help!!!! Supposedly a supervisor told me she could see my address change in there and that I would receive a refund and my kohls cash back in the next 48 hours, nope, sure didn't get it!! Called back a few days later, no record of my call, go figure!! So the second time I called they just said sorry, we aren't going to reship or give you a refund so now I am out the merchandise and the money!! Do not buy from this store, they DO NOT give a crap about the customer!!! Have spent a lot of money at this store but never again!!!!