Kohl'sReviews of kohls.com

Too bad you can’t rate negative stars. Website STINKS and locks up. USELESS

Terrible customer service!!!!!!! I paid the last payment due on the day it was due, but they processed the payment the next day and charged me a late charge. So.....I called and asked to have the late fee removed. Ha HA no such luck!!! I have been a good customer that has always payed on time what the heck! I closed my account because if that is the way they are going to treat a good customer than I rather not do business with them.

I just received the email regarding temporary closure and what you are doing for the associates during that time. I’ve been I long time shopper of kohl’s and love just about everything about kohl’s! Kohl’s is amazing and what you did for your employees shows just how amazing you really are.

KOHLS CORPORATE PEOPLE SUCK I RETURNED 2 ITEMS THEY SAID I WAS GETTING A MERCHANDISE CREDIT FOR MY RETURN 75.85 AND THAN I CALL KOHLS CORPORATE OFFICE AND WAS TOLD THAT THEY WERE REFUSING TO SEND ME MY CREDIT AND I COULDN'T EVEN GO PICK UP MY ITEMS I RETURNED AT STORE I WILL NEVER SHOP OR USE THAT crappy STORE OR RECCOMEND THEM

BEWARE OF BUYING DIAMOND JEWLRY AT KOHLS!!! One year ago I exchanged a diamond ring because some of the smaller diamonds fell out. I decided on another ring and a year later the main diamond fell out. I took it back to Kohl’s one year and one day later to have them either exchange or repair. I did not want money back, just fixed. I would have done sooner but was on vacation out of the country and that is where it fell out. They refused to do anything about it. They said their policy has changed to 180 days for returns and that even if it had not changed, it was past one year! So I spent $1000 on a ring that one year later has no diamond!! Not to mention the same thing happened one year ago. Save your money and DO NOT buy jewelry from here if you want it to last!!!!!!!

i HAVE NEVER worked with a company that is such a "Bait and Switch" corporation as this one. I've always paid my bills and this company has so many hoops to jump through that they make it HORRENDOUSLY difficult to pay. I had an $8 bill two years ago and missed the 30 deadline because my online payment attempt didn't go through and they not only charged me 3x the billed amount - they reported me lat to credit bureau until I wrote them (Kohl's) a letter and documented their roadblocks. My CREDIT SCORE dropped due to this. And I just had the same thing happen again today - attempting to pay 3x and the online software says it's not taking the payment of $12. I had to call in and work for them 2 hours to get my bill paid! I get the hint - tell people the truth about Kohl's. There's a reason they have deals - they are "dealers"!

Why did the Kohl's app change recently? I can't see the back side of jeans anymore on the models. My choice of buying jeans depends on what the back of the jeans look like. Do they have small pockets or big. Are they high or low and the width of the pockets make my purchase a go or a no go. I no longer buy jeans from the app anymore.

We wanted to purchase an item which was displayed on the shelf as “50% off.” We waited our turn in line at the cashier’s station to purchase this item. Then, the cashier would NOT honor Kohl’s “50% off” display, unless WE PROVED IT TO THE CASHIER THAT WE WERE NOT LYING. Yes, it is the CUSTOMER’S RESPONSIBILITY TO KEEP THE CASHIERS HONEST. THE CUSTOMER HAS TO PROVE KOHL’S DISCOUNTS TO THE KOHL’s CASHIER!! My husband had to go through the store to find where the item was and take a picture of Kohl’s “50% off” display. He also had to find the manager to explain to the cashier that the item was “50% off.” All this took an extra 30 minutes just to purchase a simple discounted item. THIS IS NOT CUSTOMER SERVICE. I don’t know how Kohl’s is still in business. This is the first time I have ever stepped into a Kohl’s store. And last.