Kohl'sReviews of kohls.com

When we got our bill, i noticed there was a $28 late charged on the bill. The previous balance was <$35, on a bill which we NEVER received. We use our bank app to pay and schedule bills as we get the mail. The wife called, its her account, and was told that the bill was mailed (like the guy also works in the mail room) and say the balance must be made current before discussing the late fee. She made the balance current by using a debt card, he claimed we couldn't use our credit card (which we get 2% back). The waived the late charge but the guy was rude and condescending, like we were lying about not receiving the previous bill. We will not be using her Kohl's card in the future and will be using our rewards CC. Not impressed with the customer service, and their products are so so.

I ordered a watch from Kohls on Monday. I received an email the following day stating my order has been shipped. However, there is no way I can track the package and I have no idea when it is coming in. They were quick to take the money out of my account but can't send me shipment information. Is this a problem people deal with often?

Kohl's shipping department hires the most stupid uncaring people possible. I have ordered candles through them twice, never again. They have come each time totally unprotected, in a thin plastic bag! These are glass candles, and they arrive smashed to pieces!! I have spoken to the customer service department both times, and no one cares. I will never be ordering anything breakable from this company again! Horrible experience!!

I have always paid my Kohl's charge in full on or before the due date in the 10 or so years that I have had a Kohl's charge. Admittedly, my payment was mailed two days before the due date, this time. Kohl's called me at 9:00 am on the due date to inform me that I was currently a great deal behind on my payments. I had a current bill of $159. I then made a payment online for the part of the bill not yet due even though I haven't even received my items. Based on that phone call alone, I knew Kohl's was in a financial bind, a quick look at their earnings confirmed it. The only items I have purchased at Kohl's in over two years are bath rugs and towels. The rest of their line...meh! Which totally explains their low earnings rate.

I use to love shopping at Kohl's. I always found many great deals. Over the past few years the selection in the stores are horrible. I can NEVER find anything in my size, especially jeans! The only handle average or tall, NEVER short. I try have tried to order them online and OF COURSE they don't have the style I like in my size either. Then is they do, I have to pay $10 for shipping unless I purchase $75 worth of items. I'm sure this review will go no where and the store will not change but you are going to lose customers if you don't put a variety of sizes in the stores.

Ok store! I have been a Kohl's customer for years and always find stuff in Kohl's never an issue with finding merchandise. The issue I have with the particular Kohl's in my city is the lack of help and you never find anyone for assistance on the floor and they never have enough cashiers ever,you are always waiting in line up front. The store is a walking disaster to walking into the fitting rooms that no one ever cleans out it is a mess the floors are messy like they have not been swept or clean in days. There return policy is horrible not customer friendly. i still like their merchandise and they sell some of my favorite brands of clothing Their sales and the Kohl's card has lots of great benefits and kohl's cash and their yes to rewards card is very good best benifits out of any store around.

The kohls customer service agent straight up lied to my husband, when my husband asked her if his payment on his charge card was cancelled on her end, she said YES!!!!! He did cancel that payment that was due to go through on his charge card that day, before business hours, in the wee hours of that morning. This was on friday, (the day the payment was due) he cancelled before 5am. On Monday he called the business center to make sure that the payment on his charge card was cancelled on their end, Of course that broad of a CSR told him YES IT IS!!! Come Tuesday morning when my husband checked our bank account activity online, GUESS WHAT!!!! That payment went through and overdrew our bank account!!!!!! So, the moral of this story here is to NEVER EVER TRUST THESE CALL CENTER CSRS!!!! They DO NOT KNOW HOW TO DO THEIR JOBS!!!!

I am truly upset with the customer service today with Kohl’s my mother in law calls in to unlock the account for certain reasons. But this customer service agent was so rude to her knowing she’s older and doesn’t know much about the technology you can hear the agent laughing at her and then telling her I’m glad this is all being recorded because she doesn't know how to do call waiting and couldn’t deal with her phone as she was instructed they have no patience at all. Honestly she’s a loyal customer she does all her shopping at kohl’s and you guys treat her like this it’s really messed up you should train your agents better because of one agent she’s going to close her kohl’s account.