Kohl'sReviews of kohls.com

had to call kohls to get another shipment, was sent 4 days after i orfered and delivered to wrong person. nest delivery was just as slow but actually got. rediculous and un-acceptablle

I did the majority of my Christmas shopping from Kohl's online for the past 2 years now. I do a lot of comparing before I make a purchase and when I use their generous Kohl's coupons and rewards, I get unbelievable savings. If there is something I am not so pleased with, they make returns as simple as can be. The only thing I have noticed more lately, is that it seems more items are not eligible for the discount coupons. Not sure if that is a manufactures decision or if Kohl's has any say in it, but it does limit some purchases for me. They are on the top of my list though when there is something I need to buy. Thanks Kohl's, for continuing to try so hard to please your customers!

I recently Purchase Items off there Website for the Mother day sale & when I received My items Which came From Ohio, My clothing Came in the shipping bag with no protection ( If the Bag Had Ripped All of my items Would Have been Exposed or gotten Dirty from the elements) They stuffed a Bigger Item in a small Box which could have caused damage to the item. It would have been better to ship the clothing in a box with padding They ship Me two pair of the same jeans when I order two different jeans styles & color. Their policy for shipping is insane if they mess up your order, you pay for return shipping. which is the only way to return items due to Covid-19 having business closed & stay in place order in effect. overall after an hour of chat with customer service, they were gracious enough to send the pair I was missing . after all that they place the order for the same pair of jeans that I have two pair of already and know they are saying nothing they can do... so now I will have 3 pair of the same color jeans smh!

I just ordered from kohls I just got doubled my order & it doubled my price. I called them to ask them why they charged me so much & why my order had double on everything I ordered( which I ordered 9 items). They said I did it. There is no way I hit 2 on 9 things I ordered & doubled my cost. Then they said send it back for a return.

I wanted to return a set of towels ordered on-line. They appeared to be used or washed. I was told I had to pay for return shipping or wait until the store re-opens which could be months. In the meantime, my credit card is being charged interest and late fees. This is completely unacceptable. EVERY store on-line accommodates their customers with free return shipping during this global pandemic except for Kohl's. They have a disease far worse than Covid-19. It's called ME- ITIS! SHAME ON KOHL'S! .

Kohl’s shipping and amount of time that items sit in fulfillment is ridiculous. I am referring to purchases even before Covid-19. I’ve ordered gifts, shipment dates seem to change after the final check out, then stuck in unable to cancel if you want to purchase something else that CAN be shipped sooner. Kohl’s is now my last choice for shopping on line.

My email was deactivated by my company six months ago, therefore I established a new personal email at that time. I tried to log into my online Kohl's account but could not because their two step authentication required a code sent either by email or text. For some reason, I've never been able to receive Kohl's texts, and my old email will reply that thiis address is not valid. Whoever engineered Kohl's website, especially their two step verification, needs to be fired. If you cannot receive the verification code either by email or text (which I can't), you are directed to call their 800 customer service number and wait for 20+ minutes on hold. Never mind that when setting up my online account I set up 3 verification questions. VERY POOR ONLINE FUNCTIONALITY AND CUSTOMER SERVICE!!!

KOHL'S USES MISLEADING STATEMENTS ABOUT THEIR SOCKS. THEIR SOCKS ARE LOADED WITH SPANDEX AND ELASTIC. I WEAR A SIZE 9 SHOE BUT ORDERED SOCKS THAT WERE 3 SIZES BIGGER. THEY WERE SO TIGHT I HAD TO RETURN THEM. AKSO, KOHL'S ONLINE DOES NOT SEND A RETURN MAILER THAT IS PREPAID. IT COST ME $21.78 TO MAIL 12 PAIRS OF SOCKS BACK TO KOHL'S! I SENT KOHL'S A COPY OF THE MAIL RECEIPT BUT HAVE NOT BEEN REFUNDED THAT MONEY! KOHL'S DOES NOT DESERVE A GOOD REVIEW!