Kohl'sReviews of kohls.com

Im getting very annoyed with kohl’s.com. I’ve been placing a lot of online orders with them because the stores near me are closed BC of covid19 and BC I needed gifts for Mother’s Day and Father’s Day coming up. I received my yankee candle shattered in 1 million pieces because it was not properly packaged in a box but thrown in a bag so all my clothes we’re covered in tons of small pieces of glass. Still waiting for my replacement candle to come in that was supposed to be for a Mother’s Day gift. Anyway, just got another package that was supposed to have two items in it and they can’t even get that right. So I had to make another phone call and they weren’t helpful at all. I have to wait until the rest of the order comes in before I can call back and ask again for the item I paid for that they did not send me. I just don’t understand the stupidity. Thanks for nothing kohl’s.com. I guess I really need to find another place to shop at!!!!!!

I’m never ever shopping at Kohl’s again! I only did because my husband told me there was kohl’s cash so I had to use it. Half of the stuff that I ordered was too small, I had to ship it back. People who say returns are a hustle are so right! Had to pay $10 for the shipping and all I was returning was three pairs of kid shoes. They received my return on 1 May and I still didn’t get my refund. Contacted customer service three times. Every time you have to sit in line for good 10 or more minutes. Every time the representatives would tell me to “rest assured” I’ll be getting my money back I never did. $33 out of my purchase I’ll be getting is stupid kohl’s cash which guess what? I’m never going to use! Kohl’s overprices everything! It’s much cheaper to get the same items directly from the brands. Every time I went into the store I would leave disappointed because of the rude customer service workers. My friends think the same thing. I really hope kohl’s stores shut down soon, they suck really bad.

My husband and I filled out an app for a card, and we were assured both our names would be on that account. I went shopping for towels, found some at Kohl's, and tried to use the card. No go. When I asked if there was a way to contact the Kohl's card people and thereafter I was treated like I might be a dangerous criminal. Kohl's had to have my husband call and OK me as a user, not an actual cardholder of the account. I'm going to be equally liable for the charges on the card, so why this? They did send me a card -- and misspelled my name. Good grief, who do they think does most of the shopping? It's women who bother.

I mailed back items for a refund. They said they never received ANY of the items. I've never had any other company neglect returns and refunds like Kohls. Don't be mistaken, their returns are a huge hassel and they will take your money and the item you returned .

I bought makeup online from Kohl's and when I received it, it was Obviously used. This touched someone's face, who knows who, and they resold it. When I tried to leave review with pictures they emailed me that my review was removed for not following guidelines. Buncha bull...they just don't want people to know they may buy Second Hand makeup that was returned. Would have thought they would reach out to correct things, as I can't return in person right now and refuse to pay return shipping. But they could get ahold of me to let me know they censor their reviews - Pssh

Purchased a suit jacket and paid by debit. Informed cashier that if it doesn't fit my husband i would have to bring it back. Told her that i was going to do debit instead of credit and she said i would get the cash back if i brought it back. I made it very clear that the card i was using was like a gift card and you cant return money on it. She said use your pin and you will get cash back. 3 days later retuned item all tags were on item had my receipt and it stated debit on it. The lady returned money back to card which would not work and she said she was unable to give my money back and she would have to issue me a corporate refund check. Which take over a week. Ticked off. 1st and last time shopping with kohls

Kohl’s has the worst customer service. I ordered a package worth 190$ that went to the wrong address. I recently moved and changed the address on the app. It was late when I made the order and the app didn’t refresh when I changed it to my new address. I called customer service and talked to a man named Edward. They did nothing to help me. I am to deal with it through the people the package got delivered to and Ups. Never have I dealt with a company this incompetent in customer service.

I placed an order online. I changed my address on my order without realizing it needed to be changed twice. Unfortunately the website is not clear on that part. I called the next morning when I realized the address had not been changed. My order was still sitting in the warehouse with no tracking number but the customer service refused to change the address which would have taken a few minutes. I know this since I am in customer service and supply chain and have done it myself. Now I am out $43 and no order. I have no product to return. It's probably been 5 years since I shopped at Kohls and I will never shop there again. No wonder Kohls is having business problems!