Kohl'sReviews of kohls.com

Sent a package back about 6 weeks still no credit for return call there and all they tell me it could be months. This place lost my respect

WARNING: DO NOT ORDER FRAGILE ITEMS, THEY DON'T PACKAGE ITEMS SECURELY AND YOUR ORDER WILL ARRIVE BROKEN! I placed 3 orders with Kohls for Fiestaware bowls, plates, and mugs. Each order was shipped in many packages. Their packaging is terrible and not well thought out at all. In one box, the plates were just stacked one on top of the other in a huge box. Between each plate with a sheet of brown paper and a sheet of bubble wrap loosely floating around in the box. None of the plates were securely wrapped. All the plates were just bouncing around in the large box and arrived shattered. When another shipment arrived a bowl was not wrapped. It was just in a huge box with another bowl with some random plastic bubbles floating around the box. Broken again. In another shipment, two mugs arrived with broken handles. When I went to Kohls.com to chat with customer service, the rep said he would reorder a replacement. When I got off the chat I saw an email confirmation that he had not ordered the items which I stated were broken, he ordered completely wrong items. I went back to chat again with another rep to inform them that the prior rep created an order of wrong items, then this rep said replacements can only be done once, they cancelled the replacement order and told me to go place another order at Kohls.com to buy my own replacement and she would refund me. I had used discounts on the original order and had Kohl's Cash and free shipping. Still, my whole order has not arrived because they shipped the orders in so many packages. Probably more items will arrive broken. This has been such a bad experience. I am so disappointed and do not look forward to the next boxes arriving because they will probably arrive ruined. EDIT TO ADD: I receive another shipment part of the orders and it was damaged as well. They mailed a ceramic bowl in a plastic poly mailer bag, not even a padded poly mailer bag. Just a thin bag. The bowl was not wrapped in bubble wrap. They literally cannot use their brains to mail something so fragile in a box with padding and bubble wrap and air bags. I cannot shop with them anymore.

Website is horrible and never lets me sign in so, I checked out as a guest. HUGE MISTAKE. They never sent me a confirmation email and I messed up and didn't write down the order number because I figured that I would get a confirmation email. Now I can't get any help and I haven't heard from the store I was supposed to pick up my order from. I'm starting to worry that I have been robbed. I am going to stop payment on my card and take my business elsewhere. Please be careful with this store they aren't the same as they used to be.

26 minutes into my latest phone call trying to return an item. The worst customer service in the 21st century. My account was hacked and a set of $300 headphones arrived that I did not order. They refuse to send a return label (they say it's not possible) (They usually charge shipping on returns) They suggest I return item to the store. Do they not realize stores are closed and are not accepting returns. I have spent 4 days each with an hour phone call. They can't seem to send me any email to reset my password. I am waiting (1 business day) to hear back from a supervisor to return product. Rest assured I will close my Kohl's account and NEVER shop there again. L Ketchell

Michael Garcia I purchased a Kohl's gift card in FORTH WORTH TEXAS ON 05-31-2020 late evening to give to someone. On June 01, it was used in person in Denver Colorado- i did not know at the time because i mailed it to someone in Ohio who received 7 days later with a zero balance. The PIN number had never been tampered with. Kohl's store refused to refund me and i went to Corporate Office and they also refused to refund me. DO NOT SHOP OR GET A CREDIT CARD AT KOHL"S. they will not spend extra money for security of customer's personal finances.Very unprofessional staff at the Corporate level.

I received my items over 3 days in 5 different packages. I assume they were all coming from different places. Two of the items I ordered were short so I go to ship them back and I had to pay the shipping. Never again will I order from them.

I ordered five T-shirts, seems like its no brainier put all of them in one package and ship it!!! Needless to say the order came in five packages, what a colossal waste of packing material and fuel for delivery trucks!!! It's also hard to keep track of stuff when it arrives in the span of four days, I'm glad id did not order 20 items, I would never be able to figure out if I received all of them!!!

Awful service. Even worse shipping issues since they changed from UPS to FedEx. They secretly change their policies all the time in regards to coupons & returns. I’ve been a customer for 13 years, but the last 6 months with all their issues, they’ve lost a great customer & I know I’m not the only one who refuses to shop there anymore.