Kohl'sReviews of kohls.com

I’m done with a Kohl’s! I bought a shirt for my brother for Christmas. I had to order another one in a bigger size so I reordered it and had it sent to his house. They charged me $9 extra dollars for the same shirt then billed me on my account without me knowing. I get emailed my statements and bills so thinking I had a zero balance because I hadn’t charged anything on the account since the shirt, I didn’t see the email that had the $9 charge on the January system. So two months later they sent me to collection and when I talked to the customer service person they said no problem Kohl’s will fix the credit issue. Today I get a letter from Kohl’s that they will not fix my credit because they feel it was an accurate representation of the status!!! This is ridiculous I have been a excellent customer for years and so I have cancelled my credit card for Kohl’s and will never shop there again!

One of the best customer service. They take the time honor all promotions. Customer service one of the best practices in the industry. If no store available can shop online. Wound recommend thus store to anyone.

first and last time I'll shop at kohls. Ordered a crock pot on sale and chose in store pick up. Misread the location as South Airport road instead of Southport in Indiana. Realized it 2 hours after placing the order and now not only can I not have it changed to ship to my house, I have to wait 16-30 days for a refund. Of course this being my first time shopping on their website I didn't know about the 15 minute order policy. Great customer service I guarantee I'll never shop there again and will make sure everyone I know is aware of this.

I ordered 3 shirts for my sons birthday. I paid $28.00 for shipping to make sure they would be here on time. 1 shirt showed up. I called khols customer service to find out why only 1 item arrived. I was given several excuses that did not make sence. Finally he offered to refund my $28.00 shipping. I still only have 1 shirt, 4 days later. I have not been refunded the shipping charge, and now the 3rd shirt is out of stock. So long story short, my son got 1 shirt for his birthday. I paid almost $70.00 for that one 6 youth tshirt that is $9.00. I will NEVER buy from Khols again< and I want my money back KHOLS!!!!!

I saw my items price goes down and I asked for the price adjustment. the man (called Manuel) didn't help me and instead he typed something to change the sales price right above my purchase price. VERY DISHONEST PERSON! I never see a store do things like that.

Ordered some pasta bowls that I found online on clearance!! Regular price $50. I paid $16.62. Ordered online Thursday night, set myself up to receive a text message when my order was ready. Friday morning text received, stating my order was ready at the store for pickup. Walked into the Victorville store with my phone, showed the associate my order number and the deal was done! Less than 5 minutes in the store! I will shop online again.

clothing does not wash well. shoes are cheaply made. stores are hard to find what i want. dirty stores.

This is the worst place to do online business. I will never never shop at Kohls ever again. There Customer Service is terrible. They even make you believe (lie) that they are helping you and provide a ticket number only to find out they DID NOTHING. They real don’t seem to care about their customer. Therefore, they lost me as a customer forever and hopefully everyone I tell about this issue and for anyone out there, EVEN, if they say they will help and provide a ticket number, DO NOT BELIEVE THEM. That was my mistake. I thought they would do what they said. Making many phone call and post in Facebook and messages to let as many people I can can to Please Please do not ever do business with this company.