Kohl'sReviews of kohls.com

I won't ever order online from them again. After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address. They said I now have to pay for something that I NEVER GOT!

I had the worst customer service experience today with Kohl's. I applied for the Kohl's card in the shop and get 35% discount on my total purchase, but in my kohl's charge, they are asking me to pay back the 35% discount and I paid now. They are the most ridiculous persons and no help. Basically, I have to pay the full amount of my purchase with no discount.

I have a Kohl's credit card and for years my husband and I do all our shopping at the local Kohl's store with satisfaction. However, I received an email from the President of the corporation that made it clear she supports Black Lives Matter. Now I am old enough to remember the Black Panther movement with some of the same leadership so I am not as easily fooled. Regardless, when I go shopping, I do not want politics entering in, I just want to shop. Therefore, my husband and I just paid our account and we will go to another store from now on. One that is smart enough not to be political.

This is a nice store, I feel like the women's clothes have gotten a little frumpy, though. But I did just see a pair of jeans on sale that I'm going to go back for! Who knows what else I might find!

Bought two towels for $11. Thought I had my Kohl’s account on automatic payments, but it is the only bill I didn’t. Missed $11 payment and Kohl’s immediately reported it to credit agency! I called their customer service and explained the error and oversight on my part. I payed the bill immediately when I found out and asked if they could please remove the negative report from my credit report (dropped me 54 points!), and rep said that it should be no problem seeing how it was a mistake, and that I never had missed a pay. Received a letter in the mail 3 weeks later that basically said “screw you”, we aren’t changing anything. Really? I know the missed payment was my fault but geez, I’m a Kohl’s cardholder for years! Did not matter. Contacted customer service again, seeking some kind of help, and was rudely told the matter is resolved already, can I help you with something else? I said yes, close my account. Kohl’s sucks!

I have been a customer of Kohls for many years.Today that ends.I ordered items online and they were delivered to the wrong address. We went to that address and no one was there and no package on the porch.Called UPS ; no help . Called Kohls customer service to inform them ; absolutely no help.The customer service rep.appeared to be in a rush. Was told they could not help me.It's their fault.Now I have to pay for for something I didn't get because I put it on my charge card. ( Kohls). Today I shredded that card and will never shop there again.Plus I will tell people how I was treated by Kohls.I gave a 1 because it is the only lowest score I could.

I was a long time shopper with Kohls. NEVER AGAIN. During the pandemic their stores were closed and I did not shop with them for a period of about three months. I had their Kohl's credit card. Because I did not shop with them during the pandemic they closed my credit card without even alerting me. This impacted my credit score. When I called to ask why they closed my account they said I signed the agreement that specified they could close the account at any time for any reason including account inactivity. So basically they took advantage of the global pandemic and closed my account.

If I could give a 0 star I would. I placed an online order last night and then received an email indicating they couldn't complete my online order. I called and spoke with CS this morning. He couldn't explain why the order didn't go through and recommended that I replace the order. I replaced the order and again received an email that indicated they couldn't complete my order. I called back 2nd time, they still couldn't explain why it was cancelled. The lady I spoke with indicated she would enter my order but when she did the cost was higher. I asked about the promo code and she indicated she couldn't apply that and I would need to speak with a different area. I was transferred and he indicated he would need to cancel my order and re-enter it. So went through the entire process of verifying who I was and he placed the order. Again I received the email that they couldn't complete my order. So although I should feel sorry for the 4th person who had to deal with my unpleasant exchange of words, I don't. I wanted to know why my order is being cancelled. She indicated it is all computer generated and from the documentation that she found, it was bouncing back because I don't have a history of online ordering. She indicated she could try and order again as maybe the person before her missed something. If their computer system didn't recognize the previous 4 ONLINE orders, why would it put the 5th through when no live person can override the system!!! And, how do you create an online order history if you are not accepting my order???? I never received a live phone call from anyone at Kohls to verify any of my orders. I ended up placing my order at Walmart. Guess what, I never ordered online there either and my order went through. Kohls has just lost my business and I will now shop elsewhere. When I mentioned that to the last CS person I spoke with, she could have cared less. I guess I'm just one small customer, but one bad review goes alot further than one good review.