Kohl'sReviews of kohls.com

I’ve decided to close my Kohl’s charge account. I’ve paid close to $100 in fees this year because I never aware that my statements were available. I started out going paperless, which was a disaster because unless you’re signing into your Kohl’s account every day you’re not aware that the statement is available. After my last paperless statement in April I switched to paper statements, but didn’t receive the next statement until October, which of course had a hefty late fee added to it. I see no account option to receive notifications and I don’t believe this is right. When Kohl’s paperless statements become available online, a notification should be sent to the customer. This is the process banks and credit unions use to remind customers that payments are due.

Live chat is a JOKE. I placed a very large order with Kohl’s online for Christmas gifts. 23 items total, which shipped in 4 packages. I received all packages today and I’m missing two items. Not a big deal, these things happen. I reach out via live chat and the agent, Vernon P., helps create replacement for said items. I confirm with Vernon 3 times that BOTH missing items are being replaced which he confirmed they are and even sent me two new order confirmation numbers. Chat ends and I receive an email for only one replacement, double check my screenshot from the chat and the 2 order numbers he sent me are the same. I chat in again with Karla B., after sorting the details of my previous chat, confirms I’m only receiving a replacement for 1 item. I ask that the other item is replaced and she informs me since a replacement has already been created on my order they can’t (Are you kidding me?). The first agent confirmed multiple times and now I can’t get a replacement. If I were to re-order it myself, I’d be out $9 for shipping and whatever my coupon saved me in my previous order. She reaches out to her supervisor and lets me know they can make a “ONE TIME EXCEPTION FOR ME” and send out the replacement. A one time exception for me? It was their mistake in the first place that I didn’t receive two items and then their agent is either lazy or incompetent and didn’t create the correct replacements. I can’t believe it, I never received an “I’m sorry” or anything similar. Officially done shopping at kohl’s. Not worth my time or money. All’s good at Kohl’s until you need help, customer service is sub par at best.

I purchased a Blessed 14 opening picture collage on October 9th! I received email on the 13th that it was shipped, however after 5 days the UPS tracking continued to say Ready to go" shipping label created waiting on package will update once received! I spoke to customer service twice checking on status of update shipping info. One said to call back on the 20th the last representative said call back on the 27th for refund or request package again! Both the representative and UPS FINALLY said neither know where my package is! I won't order anything else from Kohls, will stick to other decor stores!

Thank you for taking action during this pandemic by sanitizing counters between customers. However, if you watch customers the majority never touch the counter, so this is a waste of resources as well as adding unnecessarily to our landfills. Instead what should be wiped down is the buttons on the credit card machine. Why wouldn’t you wipe this down? This action would demonstrate that the safety of Kohl’s customers are really a priority during this pandemic.

Kohl's arbitrarily decided to change the price on an item purchased in August in September and dated it 2 days after the purchase was made. Customer Service is telling me I need to go to the store to resolve with the manager. I signed for the initial credit amount. Buyer beware the managers have the authority to make changes to your purchases after you leave the store even one month later and are allowed are allowed to back date.

I live in Dubai, Kohls would not accept an order for $44 in t-shirts placed with a US address and US credit card because I do not have a US phone number other than Magicjack. Many US citizens travel and live abroad, there should be no problem if I have a US credit card and billing address. Their rep on the phone could barely speak English and could only quote procedure. Amazon and many other retailers have no issues with this. In a global world many of us choose to live overseas and work. I will never use Kohls for anything once I return to the US.

The employees are not friendly because no one in the entire store will give you the greeting of the day, and asking about the rewards is a problem for the cashier, plus the evening manager has poor hospitality, instead of being sweet and professional when confronted with an issue, she was very foul throwing her weight around. This is the Ford City Store in Chicago,I visited on 10-12-20 between 4pm-6pm.

clothing does not wash well. shoes are cheaply made. stores are hard to find what i want. dirty stores.