Kohl'sReviews of kohls.com

I was shopping in he springfield il Kohls today I was pushing one of there shopping carts in the toy section where two associates were working. I mentioned that it was difficult to get a cart through this perticular sectin of the store to which I was told carts shouldnt try to fit through there ,because I could damage boxes and noone would want to buy tgem then I was then told to park my cart out in the isle ,after we are employees we arent going to bother your stuff. I then left the area telling them , I didnt need to spend my money where employees care more about cramming stuff into tight areas rather than making it convenient for shoppers to get around. I will never shop there agaain Rude is Rude!

I ordered 5 items from kohl’s. They give you tentative delivery dates. They ship all the items separately from different store locations. The first item I received with the security tag still attached. Why do I always have such luck? So I called customer service to see what I can do since I live over an hour from the nearest store location. The customer service rep was clearly from a foreign country. It was hard to understand what he was saying. I was told that I had to wait until I received all the items to do any type of return since it’s one order and only one return can occur even though I will receive all items separately. Pretty unfair I have to wait weeks to wear an item due to their error. I will be getting a refund from my credit card if I cannot get the tag off myself. I won’t be ordering online again with kohl’s. They change their prices daily and all the regular priced items are overpriced. It’s cheap clothing. Guess I need to keep my expectations lower.

Kohls merchandise is way overpriced for medicore merchandise. Poor customer service at this location as no cashier station was open I went to check out at cuustomer service and the lady was reluctant to check me out and help me with my coupons. I spent my kohls cash and will never be going to this location again. They only give you kohls cash and discounts to keep coming back however one of my orders online I did not receive my $20 kohls cash so it is not worth the trouble. I hope $20 is worth loosing a customer for.

I purchased a wallet from the ROYCE company at Kohls on-line. Upon receiving it, I was very happy with the quality and practicality of this purchase.

I only received 1/4 items ordered-a cribbage board that is supposed to be a gift to my dad. It looks like someone stomped on it. It was open, there is a big hole in the front that was taped back together. How am I supposed to use this as a gift now? It looks horrible.

I ordered a runner for front hall through online rep., she ordered the wrong color, when I realized as soon as I rec'd my email confirmation I tried to cancel but It said that the rug had already been sent to fulfillment ctn (within minutes) and could not be cancelled, I called the online # and the girl said she could not cancel but would refund my money and to keep the rug, I then saw tracking telling me that they were now able to intercept the rug and have it returned to them in spite of being told to keep it, NOW THEY COULD INTERCEPT but when I asked them to cancel they told me I would have to go to kohl's in person during covid to return, even though I explained I am in a high risk group with a heart condition, (when I asked for a supervisor the girl offered to refund my money and I could keep the runner) but the company then decided to rescind on her offer; they never sent an email explaining I had to see through tracking and to top it all off they did not reimburse me the $20 cash back that I had used even though it was their error ! So I spent over a hundred dollars for another rug and now lost out on that cash back because they made this error, this is not my only horrid kolh's experience but it will be my last !

If I could give Kohl's ZERO I would. I used the curbside pickup. When I arrived at he store, I signed in to let them know I was there and what spot I was waiting in and what I was driving. 15 minutes later when no one came out with my package, they asked my name, and when I gave it to them, they informed me that they don't have me in their system. They asked for my order # , I had to give it to them TWICE. After they found the order, they said they would bring it right out to me. 20 minutes after pulling into my spot. When I told the girl how ridiculous it was for me to wait 20 minutes for my package, she did not apologize, rather, she admonished me for not knowing what I was doing. That was the final straw, and I left after giving the employee a lesson in customer service.

I purchased 6 items all in the same transaction, on October 22nd 2020, One of the items came in 2 days, it was shipped through UPS, I was very happy with this that's why they got 2 star's instead of one! As for the other 5 items one was a reversible down comforter it was regularly $145.00 on sale for 75% off = $36.00 ( it was suppose to be Teal and White and queen sized) Fed Ex was scheduled to deliver this and everything else was being delivered by UPS, I asked why and they didn't have a clear answer?? it was suppose to be delivered on Monday October 26th, when it didn't arrive on the 26th, I went to the website it was changed to the 27th- I thought okay they mentioned something about covid 19 delays, on the 27th, it got changed again to the 28th, when it didn't arrive again on the 28th the web page said it was changed again to Thursday the 29th, I went to customer service and got the run around trying to talk to a live person, after 20 minutes of the virtual person someone finally got on site, they kept saying don't worry it will arrive soon, I looked at the tracking page and it said it had been sitting in Perrysburg Ohio since Monday, The representative said I see it was shipped today and is sitting in Ohio, it should get there soon, I said it's been in Fed Ex's warehouse for 3 days now what's the delay? she kept saying there's nothing more we can do for you, I asked for some type of credit for the delay and she said let me talk to my supervisor, the supervisor said no were not giving you anything, you'll just have to wait for the comforter, I was Livid at this point and said you just lost a customer, she said wait don't go away mad let me talk to my other supervisor, after 5 minutes she came back and said they were giving me a $10.00 credit in the form of kohls cash, I told her that 1st supervisor should be fired, Well today the Comforter came and Guess what it was the wrong one, It was a full size comforter and it was light blue and white, and it was a Down Alternative? Not a Down Comforter, I ended up Going to the Kohls Store to return it, the woman at the store said was this bought Online or In Store she said we don't return items bought Online, I said Bullcrap It was Bought through Kohls and You Are Taking It back! "They Did" as for the other items they came through UPS and came early, Kohls Has Terrible Customer service! Buyer Beware! If Possible Don't Have Fed Ex deliver your Goods They are slow as hell! They will let items sit in their warehouse until they are ready to deliver it! They actually wait for more items to be delivered to the same area so they don't waste Gas. I was told this by the warehouse Manager in Perrysburg Ohio