Kohl'sReviews of kohls.com

Worst customer service I have ever experienced. They have flagged my orders as being fraud, cancelled them and locked my account (happened to me three times in less than a year). The last time it happened, the product went out of stuck. I called them twice and talked to the managers (One with ID 8208 and Tracy with ID 2542) in the fraud department and they basically said it is what is it and they don't have to do anything about it. The first one flat out hung up on me when I was explaining to her that my feedback is something they should utilize to improve their process, which clearly does not work if I the same person has had an issue with it three times in less than a year. The second one mumbled something and when I asked her to repeat what she said, she chickened out and withdrew whatever she said because she knew it could come back to ruin her career. They know the way their system is set up is wrong and they refuse to acknowledge and fix it.

Worse website EVER. Nothing works right except ordering. Credit card and shopping are separate accounts and credentials and always denying me access because of horrible user name and password processing. Site doesn’t recognize desktop vs mobile browsers. Feels like some 6th grader built both the CC and retail websites. I’m spoiled by the Amazon experience. If Kohl’s ever hopes to stay solvent, they need to get a new web design partner 😡

Every time I visit the khols near me, I'm always greeted at the door and I'm always asked if I need help finding anything as I'm shopping. Not to mention the store itself is always clean and neat, especially with covid, they always clean before and after each customer at the register and use gloves and hand sanitizer.

I got locked out of my account cause of a resubmission issue trying over and over to log in. It says "Your account has been locked, please call customer service". So I called customer service and I tell the guy what's going on. He immediately asks me "How much do you want to pay?". I don't want to make a payment yet I just need to get back in my account. So he says "oh we can't do anything about that, if you're locked out its because of something you did". What is the purpose of a customer service hotline if you apparently cannot help customers with anything other than making an over-the-phone payment? Disgraceful.

I have shop at Kohl's for more years than i care to admit. And have found that the quality of the merchandise that i purchase and a typically the people at kohls try to do the right thing. I have been blessed to recently receive a job at Kohls seasonal help. I love this company more know than I ever have. So please be patient as most people during this time of year are just trying their best to assist everyone in a timely fashion.

placed order several weeks ago DENIED by kohl's website contact kohl's.com 6 times and TOTALLY IGNORED by them PERIOD no reason given by them as WHY being IGNORED thank you

I have been doing most of my X-mas shopping online at Kohl's and having worth it purchases. Kohl's is a good store.

Worst ever customer service!!!!!!!!!!!!!!!Tried to get a address change on a order or even cancel it and they said there was nothing they could do. Said I could call the carrier and take care of it myself!!! What kind of service is that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!