Kohl'sReviews of kohls.com

I ordered merchandise that was lost by their shipper, LaserShip. They refunded my merchandise cost but not shipping costs. I understand if I returned the merchandise, but I NEVER RECEIVED it. Meanwhile, customer service never told me this, so I got a bill for the shipping costs for the item I never rec'd, along with a late fee! Long story short, after multiple calls to fix, I drove to Kohls and paid in cash, $10.52 . Yes $10.52. Really horrible how they treat a customer. I closed my account and will NEVER go again! Ever.

it was terrible at Kohl’s store today. I came to hand over my things, and there were problems with refunds, but the employee spoke to me very rudely and even shouted, I still don’t understand why? She could not accurately explain the problem to me, freaked out and left. I called the manager, and she also laughed at me, but she could not return my money, she told me to call department Kohl’s and figure it out myself, they did not help me at all. I didn't like this store, but now I won't go there anymore. Very rude and inattentive workers.

I placed an order on cyber monday, I had over 200.00 of clothing, and 3.5 hours before ending, it would not take my kohls card, asked for help, it would been past midnight, so i kept trying to use kohls card, but in the meantime, alot of my purchases were sold out while trying to make my card work....bottom line, kohls card did not work, so i used my discover card, so lost my 20% off, it said it billed my discover card, so i closed down my computer thinking that i would just talk with Kohls and they would make that 20% right with me, after I had been on computer for hours shopping and then 3 hours trying to pay with a credit card. Got on computer on Tuesday, and it showed i had no orders, so i went to help, put me off for 31 minutes, and i gave up, after seeing i could still get the 20% off, but then I lost Kohls bucks. So I went back on HELP, and they said it would be 81 minutes to wait, it was over 11/2 hours, to wait to talk to agent, explained, he could not do anything to help me out, even though it was within the time....so all my work of shopping and paying, and trying to get problem resolved it, was a waste of about 10 hours. Thanks Kohls, I will find another store, that treats the customer fairly....As the reviews are showing, I am not the only one with concerns off online shopping....If I wasn't quarantined I would have been shopping in person....

I placed an order during their pre black friday sale for the Ninja Foodi Grill which was on sale for $169 plus 15% off with the coupon which brought it down to $144. Added a couple more items then placed the order. I was to receive $68 in Kohls . cash for the order that could be used the following week. Delivery was to be between dec 1- dec 8, which wasn't too bad. Well today I logged into my account to check the status of the order and the order wasn't there. Then noticed that the items were still in the cart but the foodi grill was out of stock, with a message saying I needed to change that item before the order could be completed. Couldn't believe this crap ! This is over a week since the original order was placed. Never received an email stating it was out of stock. if I did I would have ordered it elsewhere. There were several other places selling it for the same price, I only choose kohls because of the 15% coupon. Now it's sell for well over $200 everywhere. I even took a screenshot of the order confirmation page, so I thought I was all set. And to top it all off they took away the kohls cash earn for that purchase and the cash I was using on the purchase. Called customer service, what a joke that was. They said i never finished my order on that day hence i would not get the kohls cash and that my other had expired. When I told them I had the screenshot showing that the order had been completed they said it must have been an error in their system. Yet they could do nothing about it, except try and upsell me a model I didn't want. I'm done with them.

I've been a Kohls customer for a long long time, and have shopped online and at the store. I had my first big disappointment. I bought an expensive item at their early "Black Friday" sale. On the actual Black Friday the price dropped even more, and they refused to give me the difference back. A suggestion, don't call the sale before Thanksgiving a Black Friday sale if it's not actually one.

We had a 20% off coupon with 90 kohl’s cash yet when it was rang up we only received a 20 % off our remaining balance after they rang up the Kohl’s cash. We had 18 dollars off of our entire purchase after they rang up the 20% but instead of getting that 18 off our purchase we only saved a $1 because it took our Kohl’s cash first then gave us our 20% off afterwards. Customer service was horrible didn’t even try to satisfy our complaints and refused to call the manager when we asked completely dissatisfied with the service in the Killeen, Texas area will never shop here again

I purchased nearly 200 dollars of merchandise. I got the khols cash from the online order but they did not take the 15% off with the code I entered THANKS. I have called several times getting the same response.....its on the way. Well it's not. They offered 30 dollars kohls cash to make up for missing the discount. It's not came yet. Tired of calling and sitting on hold 15 minutes b4 I get anyone. I am just going to return the merchandise since u cant handle a simple task.

Made online purchase and tried to cancel it the next day because the measurements of the convection oven were to large to fit in space. They told me that it was too late to cancel and provided me with the tracking number. The oven was not shipped for another 7 days. I purchased a different oven and had to return the first one. Store return was a hassle because it was 90 miles away.