Kohl'sReviews of kohls.com

I ordered from kohl’s early Black Friday sale on 11/22. The next day I was notified that my package was ready to be shipped. However, usps never received the package from kohl’s. I waited over half an hour on hold to get offshore customer service. Where a man told me that like magic my package was going to arrive tomorrow even though the Postal Service hasn’t received it. Then I asked to speak to this man supervisor assuming he doesn’t understand the United States Postal Service. The supervisor basically tells me he can’t do anything. So, after wasting an hour and getting zero assistance, I figure I will try their chat option. Well, I waited an hour and a half on hold this time around. The customer service rep said “let me look into it” and returned with a chat ID and tried to leaved the chat. Didn’t even tell me what the chat ID was for? When I ask him to elaborate, he says that I can message back in at a later time and Kohl’s will take care of everything for me. Why can’t you do that? why do I have to come back at a later time? when is this later time? So, instead of responding to my question he says “is there anything else I can help you with?” You didn’t even finish helping me with the issue I came for? Absolute terrible customer service.

Until this year, Kohl's has been a good company. Orders placed this year have been messed up at every turn. The most recent order submitted was incorrect but I could not cancel it because I could not get a CSR on the chat or on the phone. Now they have given me tracking numbers but have not transferred all of the packages to UPS. Contacted support and was told they would not look into this until it has been 12 days.

I have been trying to purchase nine items on kohl’s.com for the past two days. Although I have updated all of my account information, the order will not go through. I had 12 items in my cart to begin with and by the time I was notified that the order didn’t complete, several of the items were out of stock. Now I’ve been waiting for a customer service agent on both the phone and online for over 30 minutes.

Do not buy anything on kohls.com they messed up my order big time people add India messed up my order and when I called about it they were giving me the biggest attitude ever people on the internet who walks and calls doesn't know what the hell they're doing the people who works on your order on foreign countries they messed up my order it has been 3 weeks and I didn't receive my order and customer service told me in a very bad way in the very attitude told me stop calling them your order will be coming very soon so I have emailed the president of the corporate office at stores after 2 hours I just received a phone call from the corporate office president and they did a vestigation and they said I'm sorry to say this but your order was returned back for some reason there was an error problem they replaced my order and they gave me a $90 Cash Card gift card and when you speak to the agents at customer service they have the most rudest people ever they don't want to help you and want to talk over you and if you have any problems speak to the president after Corporation of this company they helped me

I been a customer for few years never had a problem before. Even some of the amazing nice representative trying to help,they didn't solve my problem. The sad part is my daughter won't receive the present she ask,it was special edition and no one else have it. We. They hired the service of one terrible nasty irresponsable carrier LASER SHIP. Their reviews are the worse,they been stealing package from people. Kohls hire them because they are cheap and so many drliverys but at the end they will loose more money returning peoples money because supposedly lost items,just because LASER SHIP said so. And who is going to pay for my daughter tears when she knew she won't receive her present that i ordered on time andvi made all the steps they told me to do ME* to reroute the package after more than 10 calls to LASER SHIP and to kohl's I also losse my mixer because that,but that doesn't hurt i don't care about me,but my daughter that it's big. That isxwhy i gave 4 and should gave 3. Its better to hire good comoanys that it might take morecdays to deliver but you loose less money and it will keep your customers. But i guess its ok to lost one poor insignificant one

I shopped online at kohls for black friday and cyber Monday both times I check out and kohls took my payment only for a few days later they cancel some of my items in my order cause they are "out of stock". They need to figure out a way to keep their website updated with the actual availability of their items. This happened with both of my orders! Smh!

Tried placing an order for almost 3 days, either free shipping is a joke or something is wrong . Finally when I want to pay , website crashes. I loose sake in some items and even sizes . Finally decided to leave and go elsewhere. Black friday nightmare !!

I got $30 coupon on my purchase, and thinking would spend it after I receive the items. First day, I choose the products I may like in the cart, the second day the shipping cost is not covered by coupon. The third day one of the product is not avible to ship. The fourth day another prodcut it not aviable to ship, and the remining tee shirts goes up the the price by 50%. 20% is not able to apply if I use coupon. All these price changes happened less than 4 four day. They kept incrase price if you put things you like in cart and didn't bought it immidately. So, there is nothing I can bought with the $30 coupon.