Kohl'sReviews of kohls.com

Terrible customer service. I called immediately and canceled an order, and then I received the order. I called back in and they said "there is no record of your call." And so I had to pay shipping both ways.

Kohls is GARBAGE. I have placed five orders online and they have all been canceled. When I call CS NOBODY can tell me why. They give me this garbage about verification which I’ve already done 3x and my order still gets cancelled! Kohls has really gone down hill over the past years and it’s sad to see. Maybe they should go out of business as well.

FROM THE TIME THEY BUILT THE KOHLS ON HAVAVA AND IRONTON IN AURORA CO. I'VE BEEN HAVING TROUBLE IN THAT STORE. IST TIME WHEN I SAID NO TO NOT WANTING A CREDIT CARD SHE CALLED A MANAGER ON ME. IWAS NOT IN TROUBLE. 2ND TIME WAS ANOTHER ELDER PERSON HAD AN OPINION ON SELF CHECKOUT. THE CLERK INTERUPTED OUR CONVERSATION WITH A NASTY ATTITUDE. THE 3RD TIME WAS TRYING TO ASK SOMEONE WHER ARE THE MATTRESS PAD COVER. SHE SAID SHE DIDNT HAVE ANY BUT HAD PLENTY. I TRIED TO TELL THE MANAGER BUT COMPLETELY WENT OVER HER HEAD. I'M 70 YEARS OLL AND DO NOT NEED TO BE TREATED LIKE THIS. I'M 5 FOOT TALL AND HAVE NO MEANS TO TREAT ANYONE BADLY. ALL I WANT TO DO IS SHOP PEACEFULLY

THIS REVIEW IS ABOUT THE KOHL’S STORE IN RHINELANDER, WI. I walked into a CHECKOUT DISASTER: 20+ PEOPLE IN LINE, ONLY TWO CHECKERS WORKING. I had a hard deadline to pick up my husband. A customer ahead turned to me and said, “You’re going to wait awhile—been here 20 minutes already.” My response? “THANKS—THAT’S NOT GONNA HAPPEN.” And it didn’t. I EXPLODED—LOUDLY—ON A MANAGER OR HIGHER-UP standing near the line. Four excuses came flying, but after my outburst, SIX CHECKERS SUDDENLY APPEARED, including the manager. No one else in line said a word. No one left. But the staffing issue was clearly fixable—and wasn’t being addressed until someone raised hell. THIS IS WHAT HAPPENS WHEN THE 1% AND CORPORATE CEOS STUFF THEIR POCKETS WHILE STORES RUN ON SKELETON CREWS. Customers are treated like cattle, and frontline workers are left to absorb the fallout. Now for the one bright spot: I was assigned to BOB, a BOOMER CHECKER WHO WAS ABSOLUTELY FANTASTIC. Calm, efficient, professional—ONE OF THE BEST I’VE EVER ENCOUNTERED IN RETAIL. BOB DESERVES A RAISE AND A PROMOTION. He handled the chaos with grace and competence, and Kohl’s is lucky to have him. FIX YOUR STAFFING, KOHL’S. And protect employees like Bob who actually do the job right.

I bought 2 of the same thing. Literally, I picked one thing and changed the quantity to 2. I receive my order confirmation via email, and they are sending me 2 different things. How does that even happen? I tried to fix their error, but it's absolutely impossible to modify an order or talk to anyone. They claim to have the best return policy. Except i have to go to the store which is well over an hour away, or i can mail it back and they wont refund shipping.

41 minutes on the phone and nothing resolved. Horrible customer service!

This company is a mess on the logistics side. They can't tell you where a package is or where it shipped out. I ordered a winter jacket and it never arrived. I was told I would have to wait 30 days for a refund. The jacket never actually existed in inventory but they sold it anyway. Would be a shame if someone tried on a jacket in a store and there was a wad of dookie in the sleeve. They are so full of it I wouldn’t be surprised for a second.

I placed two order with Kohls over the last two weeks. The orders come with separate tracking for each item and come at all different times and days. Just placed an order this morning and it reflected pickup at the store and shipping as well. Part of the order was cancelled by their system for some unknown reason. Representatives are not from this country and every answer is unexplainable. I have had enough -- they can keep their rewards, their Kohls cash and run this company right into the ground !!