Kohl'sReviews of kohls.com

I just had to return an item at the Kohl's 9 Mile Road store in Pensacola, Florida. It was an item I had purchased on Amazon. The gentleman who helped me was Austin and he was extremely patient and gracious in dealing with my zero-tech knowledge. I congratulate this young man. Kohl's is very fortunate to have an employee like Austin.

I will never order from them again. Very dissatisfied with the company they used to deliver.

I was shopping at Kohls on John R and 14 mile on Sunday March 27th. The cashier was so helpful, her name is Janice. She actually took the time to show me on my phone how to get a coupon that saved me money. It was very nice to have a pleasant person waiting on me. Thank you Janice.

In the convenience of my home I made an online purchase only to receive the incorrect color and was told to come into the store to return my purchase which is another inconvenience for me. That is why I ordered online in the beginning to avoid the inconvenience. What I ordered was needed for a cruise trip that I was taking but now I have to shop somewhere else and hopefully I can get what I really needed before my cruise.

I ordered a coat for my daughter.They charged my account and then went into my wife’s account and charged her for the same coat.When she found out her account was over the limit, she called and explained that I ordered it. They turned around and charged my account for another one.she received it in the mail and took it back.After calling 4 different times filling a dispute they said I ordered 2 coats and have to pay for them both.How stupid are people why would I order 2 the same coats.they are the dumpiest people ever. Now I’m stuck, You want me to pay for 2 coats well send the other one. After I’m done paying off this account they can stick it. I wouldn’t recommend kohls to my worst enemy.

I am so dang sick of the customer service over the phone at Kohls. I received a call regarding a matter, and through resolving it, the lady was snarky and rude. I was polite to her and she hung up on me. Not the first time I have been hung up on by these people either. This time I went to lodge a complaint. I was routed to an SV that was supposed to be on the line waiting for me, and instead I waited on hold 20 mins, and got a VM. I have been a GREAT customer at KOHLS. I will NEVER shop here again. You have hung up on me fkr the last time, and then the fiasco today sealed the deal. Once my small balance on my card is paid off, I will just add the card to my drawer until you decide to turn it off. Way to go Kohls. You really know how to boost customer morale! 😡 DONE!!!

So frustrating! I ordered 2 watches on line. Then I got an email saying the order was canceled. I called customer service and they couldn't figure it out, then they said my phone number was invalid. He said just try again. I did! Same thing happened, and no reason was given. I'll spend my money somewhere else.

Beware if you are a customer shopping in the plus size department. Today you only get 5% off Sonoma t-shirts. All other sizes have a sale price of 24% off. Also, when they have buy 2 for $xx check the other department. Customers there only have to buy one item to get the sale price for the exact item.