Kohl'sReviews of kohls.com

I returned 2 items by ups because there is no store anywhere near us. Kohls refuses to reimburse me the $13.96 I had to pay to return them. I will no longer give them my business.

Poor. Poor.Poor company. Customer service terrible. Destination delivery companies they employ are terrible. DONT ORDER TO HAVE SHIPPED.

I do most of my shopping on line anymore, mainly due to Covid, but have always considered Kohl's a reliable store. That is, until the other day. I was looking for a particular item, Kohl's had it on line so I ordered it. When I do order on line it is frequently to send an item to an out of state family member, but I am the buyer. Most online vendors proceed to address me by the recipient's name instead of my name. But Kohl's got it right! So......I first tried live chat to thank them for that.Therein the trouble started - first the live chat responded with "Sorry for the error", followed by how to correct the error. When I responded with the fact that there was NO error, that I was just trying to thank them for doing things right, well......let's just say......it was all down hill from there!🤨 It ended with me terminating the chat, locating their customer service number, then sitting on hold for 18 minutes to verify that my order had gone through, and would be shipped. (I have since received notification that the order is in the process of being shipped.) I always try to give a 👍 when a company does something well. Now, unfortunately, I'm having to rethink that because apparently Kohl's doesn't want complements, and it caused me A LOT of headaches! 😫 This review would have easily been 5 stars if it hadn't so mishandled what should haw been a simple complement!

Horrific company with horrific customer service. Most of their stores are running horrible, with horrific incompetent staffing.

very friendly cashiers, Found everything we were looking for.

The clothing is horrible! What's going on? I was looking for a sundress and they were just the ugliest I have ever seen. I always bought the Jennifer Lopez design or Vera Wang. But the style is just awful. Looks like Little House on the Prairie clothing. Please rethink your purchases!!!

The website is terrible why is it so difficult to pay my bill It’s 2022

I am not happy with Kohl's or their customer service. I am no longer shopping at Kohls. Their customer service is rude and not helpful. Website is not user friendly.