Kohl'sReviews of kohls.com

I was shopping at Kohls in Walker Michigan on Saturday 5.28.22. I chose 3 tops from same designer (,one I had never seen before) in the casual wear. They were all marked $30 each and on sale for $24.99. When the cashier rang them up one rang at $24.99 and two rang at $31.16 (more than actual tag on both sleeveless tanks). I brought it to the cashiers attention and she said she couldn't do anything about it and I needed to go to customer service. I went to customer service and explained the situation. They scanned the items and they scanned at $40.00 even though the price tag said $30.00 and the sale price showed as $31.16. The sign by the shirts said $30.00 shirts were $24.99. It was taking so long to get them to understand that I finally brought up the Michigan scan law. The clerk said she had never heard of it so I pulled it up on my phone to let her know that I wasn't making it up. Then another clerk stepped in and was quite rude. She said she was waiting on another customer so I couldn't just respond right away. I didn't even realize she was listening to me. I was not being rude to anyone so there was no need for her attitude. It took her 10 minutes trying to find the code for scan law refund. Eventually she just said to do miscellaneous refund after I said to just forget. This makes me quite concerned shopping at Kohl's. Are people being overcharged and don't catch it? I am very disappointed with the service desk and the one ladies attitude (believe she was supervisor of service desk). This was NOT my error and her attitude was not acceptable. I don't usually complain about clerks because everyone has a bad day but.....

Looks like the next thing I type after this will be amazon dot com!

I went into the Sephora store located in Khols and was blown away with the service I received. I went in clueless when it comes to makeup and was greeted by Olivia, she walked me through the store and answered all my questions with confidence and I loved it. I ended up spending $250 but she made it worth it. I am a recruiter for multiple companies where I live, I can tell you right now, if Olivia was in my town I would scoop her up with the quickness, she is wonderful and I will be going back to see her when I run low on my products.

Recently I needed to find a basic white shirt for a special occasion, after a failed order from a competitor I found exactly what I needed at Kohl’s online. Ordering was easy, the shirt was true to size and delivery was quick. It was a truly a seamless purchase.

Ordered some black out curtains on May 6th. May 10 I received a notice that the item was shipping. Its May 30, still haven't received my order received a survey on how much i like the product that i never received. so I called Kohls.com. was told UPS never picked it up. No notice from Kohls, nothing. So Kohls has my money and they don't do anything even though they can clearly see that the item never shipped. Will never shop at Kohls again.

We went to the Middletown Kohl’s specifically to purchase the Playtex nursing bra I love. Sadly, we quickly found out they are discontinuing in-person nursing bras but they will continue them online. We had driven 45 minutes so we were bummed, but then Anthony told us there might be some in clearance. A lovely employee who was already helping us (and forgive me that I don’t remember he flowing pretty name) escorted me to the clearance lingerie area. Not only did they have the exact bra I was looking for, in my size, but they had TWO and they were marked down to less than $6 each!!!! Normally two would close near $100. Thank you Middletown Kohls.

Kohls website is basically unusable! I've had an account for YEARS and I had Kohls cash, naturally I went online to redeem them. Even before Covid, I prefer to shop online due to my girls, 7 and 8. It's just easier. I've had to change my password multiple times to try and log in to access my rewards. Took all day. Unacceptable. Moving on to somewhere with a functioning website.

This was almost a one star review, I came into Sephora today to be ignored by two associates the one behind the counter was on her phone and when I said hi she ignored me and let out a sigh she was sitting in a chair, I then seen a lady in the front of the store putting away items I asked her if she was the manager of the store I then proceeded to tell her this is the worst Sephora I’ve ever been to I explained to her nobody talked to me or acknowledged me or made eye contact, I then was upset and not wanting to come back but she insisted to correct it gave my daughter and I great costumer service helped us find what we were looking for and threw in some sample goodies for us we will definitely be returning thank you Corey for taking the time to change our experience and caring about your customers.