Kohl'sReviews of kohls.com

Multiple phone exchanges, poor customer service, unknowledgable, unable to send a text or email to confirm account, told to call back tomorrow. But they are polite about not servicing. :)

I use Amazon Prime. It is convenient to me to return things to them at a local Kohl's store. And I thought it was even better that I got "Kohl's Cash" coupons for doing it. I've only ever used one that I got but I thought it was smart on Kohl's part to give them. I just realized when I looked at my last receipt that it is really smart on Kohl's part but not in a good way. They actually deduct the amount of the Kohl's Cash coupon from your Amazon credit. Unless you use the Kohl's cash, they steal that amount from you. And Amazon let's them do it! I am guessing that Amazon gets part of it also since they authorized it so they are both stealing your money every time you return something to Amazon at Kohl's. No wonder they have an Amazon desk at Kohl's. What a horrible company! I will never return anything to or shop at Kohl's again! I suggest that you don't either.

It has become a crap shoot ordering online. I placed an order for women’s underwear and received a pair of toddler shoes. This is the FOURTH TIME I’ve received the wrong item when ordering online. Now I have to be inconvenienced driving to a store to return toddler shoes and try to convince customer service to let me exchange these for underwear.

Placed order online and was sent the wrong item. Returning the item sent will cost my time and my money. It is called "bait and switch"! Does Kohl's know this is illegal?

Kohl's has really gone down over the last couple years. I have had a Kohl's charge forever and have paid more than the minimum amount due every month. When I retired last year & could only make the monthly payments when my checks came in according social security schedules. But Kohl's would call every day and I would tell them the same answer every day. I puchased a gift card with my Kohl's charge in March and paid them off May. Went to use the gift card last month and the gift card was cncelled. Had to go through all kinds of phone calls to get it straightened out. Cut up Kohl's card. Won't even shop there. Lot of other stores out there. Shame they don't cater to retiree's. Great customer as long as you work but when you are on a fixed income you have not worth. You feel less than a clearance item.

Kohl’s is definitely on the verge of going out of business. Their merchandise is just awful, cheaply made and defective. And then there’s the customer “service” which is anything but helpful. I wear a size 5 wide, which none of the stores carry, so I purchase shoes online. If they don’t fit properly, which happens, I never have any problems with the return and a full refund. But then there’s Kohl’s. The shoes I ordered were delivered in appalling condition, in a shoe box that had previously been killed twice, retrieved from box hell, and used as a “container” for the shoes by wrapping it and the shoes in a rubber band. Then that contraption was put into a flimsy plastic “envelope “. For that I paid almost $10 in shipping. The shoes? They were way too big; no way were they marked with the correct size. That’s a swift kick in the behind from Kohl’s. The return was no walk in the park, which I did at the store but the employee couldn’t do anything more than scan my return into the computer. For any questions or further complaints I had to call a phone number the employee gave me. Enter India and a person I could barely hear nor understand. I was assured that I would be refunded the full amount of my purchase and the shipping. Hah! Not only did I not receive the shipping charges, but they didn’t even give me back the whole purchase price. I must say that Kohl’s is doing a splendid job of antagonizing all who sail in her. I suppose their plan is to do themselves in. Bravo!

I had my account closed down after having my account for over 5 years. No outstanding debt to my account and never received anything in the mail or by phone to inform me that they needed a new mail address. I found out when I tried to use it to make a purchase. No one was helpful regarding reopening my account and would not allow me to speak to a supervisor to clear up this issue. The only thing they had to say was to reapply to open another account why would I after being treated the way I was. Not worth it to get a kohl’s account when you can get a charge card that can really help you when you need it.

I used to shop Walmart and other less expensive stores. Then I decided to start shopping at Khol's for quality stuff. Obviously the prices are way higher than Walmart etc. But ai didn't care because I was hoping to get quality stuff. Unfortunately the quality is worst then Walmart. I bought some briefs and within a few months they started yo rip at the waistband! Then I bought a perfume for my wife for $80. I tested it before purchasing and also confirmed it with a store associate that it was the one I liked but to my disappointment it was not the same, plus the bottle is big but the holding area (content) is very little. Unfortunately I had traveled overseas and came back after 3 months so no returns!