Kohl'sReviews of kohls.com

Can’t be happier with this awesome place all age can shop together in one location and they just add Sephora lately to their store where we can shop there and earn reward too we will shop again for sure

Hello I was so excited to attend khols today I saw so many nice workout outfits there that where absolutely cute , but then I was really disappointed about the price and how expensive it was I wish the price was more like $19.00 or $20.00 it was upsetting because I wanted to buy so many cute workout clothes untill I realized how expensive it was . Kohls I hope you guys work better on prices next time I show up .

Don't buy Google play gift cards cause u won't be able to use them until 24hrs after you purchase them and they don't work the sales person basically steals your money from you suckers you into buying them then when you complain about the Google play card not working they say you have to spend more money before they can give you a new one they are not trust worthy and scammers for gift cards absolutely the worst sales people in the world Kohl's can burn in hell they aren't getting any more of my money. Trash department store USA!

I had been wanting a Kouristan wool rug that Kohl's carried. I had a discount coupon in my email, and they had the rug I wanted in stock. With the coupon, it brought the rug down under $1,000. I was able to order it with the discount. I was thrilled to have found it, and received another coupon the next day in my email -- so I looked online for a matching wool rug runner for the other side of the room, found one using the next coupon discount from my email. Then I found some Mohawk rug pads on sale for under the two wool rugs. I also ordered some Land's End tops on sale. The next week, everything but the main order arrived. I waited, but no original rug. I called Customer Service, and was told they had cancelled the order, I should have received an email (it came two days later, in fact). I was upset. I couldn't reorder it, the discount had expired, and I had to figure out how to get the second heavy rug and two heavy rug pads back to Kohl's for a return. Today I got help to carry my returns into the store, but my awful experience was made worse. The way the return was done was confusing: the clerk said I was getting credited for the amount I paid minus $40 Kohl's cash on one order and $10 Kohl's cash on the other. I said I had no Kohl's cash, and hadn't used any -- she tried to say it was applied in my original rug order, which was wrong. I explained that the Kohl's cash wasn't even valid for days yet when I placed those orders (and had since expired) and couldn't have been applied. She said to take it up with the online customer service. There was a line waiting behind me, so I left without resolution. I went to my car and tried to figure out the return slip. I was trying to understand why I was being charged for Kohl's cash I didn't have or spend, so I called the store manager in my car to inquire. The first person I got was the same clerk who processed my return. She tried to say there was Kohl's cash applied to the first rug (there was not). Then she transferred me to the manager. I explained the whole situation again and my dissatisfaction with the whole experience, that I felt like I was being ripped off. The manager wasn't at all receptive to listening to the complaint and was actually rude: she laughed (loudly, repeatedly) and said that it was ridiculous -- how the store "wouldn't be there if they ripped people off." I told her that I thought it was unacceptable behavior of a manager to respond with laughter and bullying when a dissatisfied customer was making a complaint. At first she tried to say she wasn't laughing at me (while she was laughing), and she kept saying "ma'am" loudly. I repeated that I found her response inappropriate -- the third time, she said, " I wasn't laughing AT you, I was laughing at what you said." It was unbelievable. I was very dissatisfied that the manager (of the Kohl's store in Groton, CT) was openly trying to ridicule me when I said that it had been an awful shopping experience and that I wasn't going to shop there anymore because it felt like I was being ripped off. Eventually the manager said she would give me a number to call "Corporate," which she did eventually, after putting me on hold for an additional 15 minutes. I never got to use $220 in Kohl's cash that was on my account, I don't know what happened to $40 and $10 from two of the orders that they said were being deducted. They said that if it was an in-store purchase with the paper Kohl's cash, that they would have honored it, but they didn't have the rug available in stock, so it was an online purchase. Because it was electronic via email, they weren't able to reinstate the credit I had earned, and if there was a discrepancy on the return to take it up with the online customer service. The important order out of the three orders I had made (which they had charged my credit card for and had to subsequently credit) wasn't fulfilled, and without the main carpet, the rest of the orders made no sense. It was difficult to get the remaining heavy carpet and heavy rug pads from the next two orders to the store for the return, but they were useless without the original rug. The worst part of the entire bad experience was the treatment in the store, from the original laissez-faire attitude of the clerk at the returns desk, to the ridiculing store manager. The manager had multiple opportunities to apologize or correct her behavior -- I said "are you laughing at me?!" and "Why are you continuing to laugh at me?" and "it's inappropriate for you to be laughing at me." I was clear that I found her behavior offensive, but neither the clerk nor the store manager seemed motivated to resolve the issue. They claimed it wasn't their mistake and it didn't reflect on the store, because it was an online sale. I responded that it did reflect on the store, since it was in the store that I felt I was treated badly. I will NEVER shop at Kohl's again.

the prices online are 3-4 times higher than other outlets, you are only given 20 minutes to cancel your order, but they take several days to process and let you know tracking for it. Order placed at 11am, tried canceling at 2pm. no stores to return large product to in NYC! They dont provide a customer product number so they say that matching items for price match is difficult. at end of call, had them cancel my card and i cut it today. no help at all, spent over 1 hour on the phone. DEFINETELY NOT CUSTOMER SERVICE DRIVEN

I feel like Kohls is a step up from Walmart. Almost everything I've bought has a defect like crooked seams or patterns especially the more expensive non discounted stuff like Nike,Adidas,Under Armor Etc.. After one wash I've had pieces of clothing fall apart like the Tech Gear brand. Holes, threads etc.. It's not cheap either. We are still paying high prices for junk. Website sucks too

I was in Kohl's yesterday looking at various clothing items. It was busy but I was happy that, Doreen from women's clothing kindly assisted me. She found different pants and items for me to try, which I purchased! She was patient, very pleasant and available checking back with me as I tried things on. That kind of service is often unusual these days! I'll be back because of HER wonderful attention and knowkedge of clothing. Thank you Doreen!

I had a fabulous experience in the Exton store , due to the outstanding service by Doreen . She is professional , knowledgeable , helpful and a delight to work with ! I will be back soon . Susan W