Kohl'sReviews of kohls.com

I placed two online orders. The website said they would be available for pick up the next day. I went in and I couldn’t find them so I asked an older female associate. “Where is your email that says they are ready?” I showed her the email I received and she read it to me like I was a kindergartner. “Do not head to the store just yet. Huh, I guess you didn’t receive the email. Soooo, it’s not ready. You know with Covid and all we are short handed and it takes a loooong time to get your online orders.” I asked if I could cancel it and just purchase it. She said, “Nope, just don’t pick it up, you will receive a credit. And next time read your emails, they will tell you when it’s ready,” and she huffed away. I went to the service desk and a very nice young man helped me find my order. It was ready, I just hand not received the email. A little training in customer service for all employees would go a long way.

Kohls doesn't allow you to change your credit card or add a credit card before paying, I'm done with buying from them ever again. Kohl's website charged my old credit card, can't even delete the card after my payment, so they have my card forever!!!

Kohls has great sales that you cant find elsewhere and is a great place if you know how to shop smart. I always come out a winner shopping at kohls allows me to earn 10 bucks for every 50 a spend plus I purchase using 20 and 35% off coupons. The customer service has always been great. I did get one rude lady once who clearly didnt want to work but beside her lazy rudness i have nothing but good luck shopping here

I selected a kitchen appliance product on the Kohl's website, and entered my shipping and payment information in the cart. When I submitted the order, it stated that the product was not available. Why does Kohls show a product on their website, and then only after a customer goes through the order process, it's not available. I ordered on Amazon, and the product delivered in two days.

For being my first time shopping at Kohl's in over a decade, let alone online pickup shopping at Kohl's (Fuquay Varina NC), I'd say it was quick and easy. The lady at the front checkout kindly directed me to the back of the store and when I passed her walking back out of the store she asked "did I get it?". Bless her. The only thing that concerns me is the amount of blind trust Kohl's puts in its customers. The online pickup system, while fast, was not secure one bit!! I didn't have to show any form of identification, the cubbies weren't protected behind a counter. I didn't have to prove who I was or that I bought something, which means anyone could have walked by and snatched up orders (that have already been paid for) and the employees wouldn't know the difference. That's what concerns me about this "pickup system."

I am so frustrated with Kohl's right now. We sat on hold for over 10 hours with completely incompetent customer service reps to get through to a supervisor who was completely unable and willing to help just parroting unhelpful Terms and Conditions - whatever you do do NOT order from Kohl's - consider yourself warned!!!!!

Customer service is totally useless. cannot help complete an online order, as they do not know how their own system works. Have absolutely NO desire to assist the Customer and don't at all care if they lose the customer. It is no wonder at all that this Company is going to go bankrupt soon.

I was looking for an all white pair of shoes as required for my daughter’s dance team. First call store did not have her size so I bought a half size down as I had had customer service to a store location check and was told no other nearby stores carried these in her size. Was recommended by employee I order online. I then did so and was originally told would be to me in time which ended up not being the case and shipping delayed 3 different times. I then stopped in another Kohls store on way home that day and they had shoes in size I needed even though when I had customer service do location check was told none. I bought shoes in size I needed and returned 1st pair. Then tried getting the online order canceled as I now had the shoes that I needed in the size that I needed wouldn’t let me do it so I went to customer service and she told me I had to wait until they get delivered to me to do the return. Today I went to go return those shoes. Employee was rude even though still brand new in box with all tags attached and receipt. She was crabby and clearly didn’t want to be at work. Just wanted quick return and refund which was not the case. Because I bought them on my Kohl’s card to get the free shipping and even though I have paid the balance off and my card is at a zero balance they insisted the only way to do a return was back on the Kohl’s card leaving me a -$80 balance on my Kohl’s card which upon calling card customer service today was told return still has not posted to my Kohl’s card but to just continue to call back over next several days and keep checking as they can’t do anything until it does. I am then told that I will have to request a return check to be issued which can take up to 14 business days so all of the time driving and hassle to do a return on a pair of shoes that I never wanted to begin with, and I had only bought because I was told no other shoes in stores in the Twin Cities. Such a hassle and I will be closing my kohls account and no longer shop their store