Lacey R.
Late fees charged day OF payment before day is over
I have had my Kohl’s card for 8 years. My payment history is fantastic. Never missed a payment unless it was by accident thinking that a payment I had made was towards monthly payment instead of just towards interest. Recently, Kohl’s has started charging a late fee ON THE DAY the payment is due BEFORE 8p and BEFORE the day is even over. They did this to me 3 months in a row. Each time I called in to have them reverse it; they said they did. Called yesterday to make my payment at 6:35CST (day it’s due!) and the gentleman (he was nice/empathetic) said they indeed had not, and I was already charged a late fee this month!!! This affected my credit and made my monthly bill 60% higher for payment. One of these call ins I made my payment over the phone and the CSR input $26 as opposed to $29 which I did not know. And again was hit with a late fee for HER mistake! I haven’t utilized this card since March of 2022. Again, payment history is outstanding. I’ve ALWAYS paid before, on the day, or within a three day grace period. This is TERRIBLE customer service!!!!!!! I had to cancel my card completely because I will not be having a company treat their customers this way. And since when did company’s do away with the 3 day grace period? I do not recall receiving any updated terms and conditions stating such measures. I demand an answer from headquarters. This is absurd behavior. A red flag is having a prompt on your call in for “late fee disputes/reversals”. Really, shame on Kohls.