Kohl'sReviews of kohls.com

I have been a loyal customer of Kohl’s for 35+ years,,but sadly will never shop there again. I have a Kohl’s credit card that I have used sporadically through the years. I have never had issue with their credit department until 4 months ago. I have an excellent credit rating which I monitor on a regular basis and never carry a balance on any of my credit cards. My cards are paid off in full monthly, and never have additional interest to pay. It just so happened that 4 months ago I missed a payment on my Kohl’s charge account. Yes,,,it was an oversight on my part, and I did have a $78 balance that I did not pay on time. Kohl’s never contacted me telling me I had an outstanding balance. No email…no phone call…no text…no late notice in the mail. When my account became overdue after 30 days, they again, never contacted me, but instead placed a negative non-payment of funds against my credit through the 3 major credit reporting agencies used in the U.S. The only way I knew this had happened was because I have a paid membership with a credit monitoring service, and they alerted me to the negative report against my credit. This ONE missed payment to Kohl’s dropped my credit score by 80 points!! The only way I could remedy this situation was to have Kohl’s remove the negative slam from my credit, which was never done, even after I immediately called them,,, and paid my outstanding balance in full. I’m sorry, Kohl’s, I do not accept this type of service to a loyal customer🤢

Tried to pay bill on 1st and taken to different web sites as taken over by capital One. By time got someone o. phone that wasn't dummy bot was told to call back as now too late. Asked for supervisor and left on hold for 40 + minutes. Store sells cheap clothes I needed for new job but have to be replaced within a year if worn more than 3-4 times. Sales are a joke rack up points and deals then can't use them. Canceling account if supervisor ever quits the game play and answers phone. If not will just not pay see if they want to play the non answer phone then. Worst customer service ever!

This review is specific to Kohls Redlands in California. It is for a young employee. His name u believe is Fernando . He is very tall , wears spectacles and may be Hispanic. I would like to recommend him to his bosses and supervisors . This young man has been so helpful, so patient and honestly I cannot recommend him enough . I still use my old Kohls card because the Capital One has not arrived ( despite my phone calls to them ) This is frustrating because it pay via cash in store . Fernando helped me several times , calmly and respectfully . He is a huge asset . Please reward him if possible . Thank you .

Minus 10 is the rating. Absolutely the worst experience ever. Ordered over 5 business days ago. It shows as not been picked up by carrier. Called customer service the lady can be barely speak English. Could not understand her at all. Asked her to cancel the order since it was not even shipped yet but she says she can’t. I have to wait until I receive the item to return. Why??? Can’t she cancel since it’s not shipped yet. The automated system says it’s shipped but when I tracked it, it shows as not yet picked up by carrier. Don’t ever buy from Kohls. They are a big disappointment.

What a sucky azz store! When you try to check their website, you're bombarded with pop-ups, ads, blah, blah. Then, if you initiate an ad blocker so you can actually navigate their site, it won't let you leave a review of an item you purchased there. Oh, you can WRITE a review, but when you try to post, there's a big "x" that says, "your pop up blocker prevented this review from being posted" then goes back to a blank page, loosing all that you wrote. They sell crappy, cut rate products, but try to give the appearance of a high-scale store. Just say no...

Shopped at my local Kohl's store this morning (only because I went there to return something to Amazon) I thought I would use the coupon to get a couple small things. Haven't shopped at Kohl's for about 6 months. So I did. I bought 2 small hand towels and 2 very small fall decor. I paid the cashier. I made sure the lady put all 4 items in my bag because Kohl's cashiers have a way of forgetting to put all your items in your bag, or even forget to take a security tag off, which makes you have to come back to the store with your receipt and stand in the long customer service line. Anyways, back to today's main event.....after making sure I had all my items, I went home, took all 4 items out of my bag and checked my receipt. I paid for 5 items, not 4. I noticed I had "bought" some jewelry. I went to my Kohl's app, typed in the item number, and found out I was charged for a pair of hoop earrings. I called the store. Explained my situation and asked them to even go back and check the cameras. They took down my receipt information and said it should be cleared up later that day. NOPE! Called back hours later and the lady said it probably won't be looked at until tomorrow because L.P. is off today. WHAT!?!?

I ordered a few things online. My order was wrong. I ordered two of one item, and only got one. I ordered two different color flip flops, and got two of the same color. Don't think I will buy online from Kohls anymore.

I recently visited Kohl's Canton/ Belden Village. They totally rearranged their store and now have a Horrible selection of mens clothing choices. 90% of the button down dress shirts were "slim" fitting which is obsurd. Bad color choices also. So then I go to pick out a $120 bottle of cologne and the girl at the counter did not acknowledge me and just kept talking about her birthday!!!! JCPennys still better!!!