Kohl'sReviews of kohls.com

Actually, it's STAR MINUS. My computer died. My husband gave me his. All Kohl's emails come to him on my new (his old) computer. I want to see my balance. Can't access my account. I tried an online chat - they said they can't verify my account or access it with the info I gave them, which was everything they asked for! So, I went to the store, found out that people who ring up your sales are also "customer service" and they gave me an 800 phone number. The online rep tried to help me recreate my identity on the new computer. I gave him a new password, re-set it even though the old one was not recognized, and thought all was well. Now the computer welcomes ME not my husband. But. I can't access my account. My passwords, new and old, are said to be invalid, and here I sit. I just read on your website that I need to create two separate profiles, one for shopping and one for account. What?? A real tech-savvy human could probably straighten this out in 5 minutes, but a chat line, an untrained checkout cashier and online reps apparently aren't able to solve this particular problem. PLEASE HELP ME!!! (No wonder your disapproval rating is nearing 100%!)

I already wrote a review. I have waisted my entire day dealing with a ridiculous customer service department. What I thought would be a simple fix turned into a nightmare. I was over charge for some items . I check it I wrote down the prices when I ordered it . If one was to look at these purchases it would be clear as day that your company made a mistake.

I made a purchase in December and they double charged me on my kohl’s charge card I have tried to get them to fix this issue and they informed me that it would take 30 days now they are saying that it will take 60 days. I have made several payments and they are telling me that I will need to continue to make payments on items that I never purchased. Beware if you get items from them on a charge card.

For about a year now I’ve been trying to buy Sonoma petite jeans there is 0 available what is going on don’t they make jeans anymore. I thought this is a clothing store.

If you order online, you can’t return by mail unless you go to usps and sent it to them out of pocket. I feel like a lot of people keep a lot of bad product this way. Customer service unhelpful.

disgusting customer service I ordered a birthday present for myself. But my order was canceled without explanation.

I’ve been a card holder for about 10 years. I’ve always paid my monthly bill through the automated system. I was extremely upset to find out today that Kohls withdrew $400 from my personal checking acct to make a Kohl’s payment. I did not authorize this payment whatsoever. In fact I never schedule payments for bills; never do automatic payments. I called Kohl’s customer service, which is a joke. I could barely understand the 2 ladies I spoke to. She told me on 2/29 I authorized a scheduled payment for today in the amount of $400.45. I explained to her that I did not authorize this payment and my bill isn’t due til 21st of month. I demanded her return my money but she said I need to contact my bank since the payment was already processed. I’m so mad! They took money from my acct that was not authorized by me. It scares me to know I’ve been violated in this way. $400 is a lot to me. I’m contacting my bank to dispute it. But even so that will take time. Meanwhile I’m cutting up my Kohl’s charge card. I will never shop Kohls again. I will pay this acct off asap and close it so you can’t do this to me again. This is wrong. I in no way possible authorized this payment. It’s actually kind of scary. The manager I spoke to in customer service kept reading her script in response to questions. Kohl’s 👎

They don’t even deserve a star! Horrible customer service. I called to ask them if they can email me the last month statement that I urgently need because i did not receive a statement through mail or email whatsoever and all they said was they can only mail it to my house and can take up to 7-10 business days. I need this now, for today!!! How is it that they cannot send my last months e-statement to my Kohls account? The law requires Card issuers to provide statements of account activity, and to make them available for the card holder through mail and electronically. Give me a break!