KoalajewelsbrandReviews of koalajewelsbrand.com

Thank you Koala 🐨 I asked for a refund and you were very prompt kept in touch and you refunded me Thankyou 😁

Poor quality jewellery as mentioned in previous reviews company not based in England returns to China bought earrings which I returned in February no refund as they can’t trace my return inspite of providing evidence of postage on multiple occasions I’m really not sure how this company are still allowed to trade! Please avoid!

I wish I'd have looked at reviews before purchasing. I ordered 2 pairs of earrings and 3 rings which were £92. So order came packaging cheap and tacky like something you would buy at a garage sale. So they sent me 2 rings instead of 3 and the earrings were pitiful. I thought they were going to break as they were really fragile and the other pair one opened but wouldn't close and one was missing the design, you really couldn't make it up. The rings they sent 1 was wrong design and they said the ring that was missing was being delivered separately. WHY????? Getting in touch is a stressful process as no one gets back to you until 9-10pm with no answer. I exchanged nearly 30 emails with 7 responses which were horrendous. Ring never came so I've had to open a dispute with PayPal to get refunded and return the so called wrong jewellery. This place needs to be removed.

Do not buy from this company. I received my sub standard earrings and have spent weeks trying to get a refund. I sent them to the address given in England and have proof. This apparently was a courier address. I am now being told I should have sent them to the address below so I won't be getting a refund. Company name: Yiwu City Shanmao E-Commerce Co., Ltd Room 301, Unit 3, Building 62, District 8, Liuqing, Beiyuan Street, Jinhua City, Zhejiang Province 322000 This company should no be allowed to advertise or operate in the United Kingdom Case code number 123120. Order no 11877

I am glad that the earrings were at a reduced price. Even then they were expensive for what I received. Cheap and nasty.

Extremely poor quality - does not resemble website images. I ordered a pair of earrings which looked great on the website, but in reality are extremely poor quality. I used Koala's website enquiry form to ask about their return and refund process over 2 weeks ago and have not had a response. DO NOT BUY from this company!!!

Absolute cheap looking junk. The ring is tarnishing and I have worn it twice. Do not waste ur money looks cheap compared to the picture

The product photos online do not match with the products that you receive. This is a fake UK company based in China and they do not accept returns even if they state this in their T&C. after months of multiple emails and haggling, I received a part of the money that I had paid. This is a scam website, just avoid.