KoalajewelsbrandReviews of koalajewelsbrand.com

I purchased a pair of earrings.When they arrived they were not as the photo on the site.I asked for a refund and they kept delaying things. When eventually they agreed they said I had to pay to ship them to CHINA ?? Please do not order from this so called bona fide company Mrs K.M

Shocking business. I made an order on the 9th March and I have still not received it. Sent numerous emails and all responses are delay tactics. Then received an email referencing an order I never made. Have threatened to report them to trading standards. Requested a refund and no refund forthcoming. Avoid avoid avoid.

I ordered a pair of earrings and they took my money on 15th April 2025.The item I ordered was out of stock,they offered an alternative I did not want .i have been in touch on numerous occasions and asked to cancel the order and get a refund.Tbey say they have raised case numbers on 3 occasions and then nothing happens.i have now asked for my money to be refunded immediately or I will go to trading standards.my advise is do not deal with this company .

I bought earings nothing like the photo, and they don't take back returns. Take nothing to do with them.

Absolute rubbish and when you complain they change their email to yours so every email you send them comes back to you. It’s an absolute disgrace. I can’t believe Amazon is selling their tat.

This is a scam. I ordered earrings from their site. When they arrived they were different from the photograph on the site, and they were defective. They were cheap and worthless. Because the company will not pay the costs for return, and they are in China (which is not made clear anywhere on the site), it would have cost more than half the cost of the earrings to return them. They offered me a 35% refund, which I took. They have made a good profit by selling these worthless earrings.

I wish I’d read the reviews here first. This is what I wrote to their support team today: “Received the earrings today. What complete and utter rubbish. Not at all as displayed. I’ll never buy from you again. I wouldn’t have paid £1 had I seen them. You are misleading customers by obviously displaying another version on the web. This would contravene trade description laws in the uk. Shame on you!” I was expecting cheap but not complete and utter junk! Don’t buy - they look 1000 x better online than they are.

Ordered 2 rings only 1 arrived ! Emailed they said would refund,a month and 26 emails later still no refund Avoid