Mrs J.
Placed an order for a ring on the 23rd…
Placed an order for a ring on the 23rd of May,had one email accepting my order. It's now the 17th of August and have had no communication since. I believe this is a fraudulent company.
Koalajewelsbrand is listed under Jewelry & Watches.
Koalajewelsbrand (koalajewelsbrand.com) has 588 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Mrs J.
Placed an order for a ring on the 23rd of May,had one email accepting my order. It's now the 17th of August and have had no communication since. I believe this is a fraudulent company.
Veronica K.
Ordered earrings - took longer than anticipated to arrive. Nothing like earrings ordered & looked cheap & nasty. Their cited email is defunct so I have no way of communicating my disappointment & request a full refund. This is a scam - do not engage!
LAUREN J.
Hello You replied telling me to email your info email address which I have been since the beginning. I still now keep getting bounce back emails from your address and no one has responded again!!!! All I need to know is, what’s the registered office address to return the products????? I want to ensure this is correct before I spend the money sending everything back! I really want to get this sorted asap as I’m sure you do! I want a refund asap and need the correct address to send back, and I will be sending this back using tracked service to make sure it’s successfully delivered and signed for.
Response from KoalajewelsbrandJun 16, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.
Lizz P.
Took ages to arrive and then were poor quality
Response from KoalajewelsbrandJun 16, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.
Shirley G.
Absolute scam of a Company.cannot email them it just gets returned. Avoid this company take your money and deliver nothing. Disputing with bank
Response from KoalajewelsbrandMay 26, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.
Helen I.
Order took 2 weeks to arrive ...earrings really poor quality and not even wearable as I cant open the hinge to get them on. I have requested a refund as they are unfit for purpose Steer clear.
Response from KoalajewelsbrandMay 26, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.
Vanessa J.
Do not buy from these scammers jewellery is cheap tat nothing like the pictures. I’ve disputed with my bank my purchase and I’ve had my money back. If you have bought from them please dispute the transaction and your bank will get the money back. The warnings online about them are correct. Scammers!!!
Response from KoalajewelsbrandMay 26, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.
Neelam
Clapse on earrings do not open. Unwearable. Bought in January and still waiting for refund in May! DO NOT BUY FROM THIS COMPANY
Response from KoalajewelsbrandMay 13, 2026
Thank you for taking the time to share your feedback. We truly value our customers and are sorry to hear that your experience did not fully meet expectations. We would really appreciate the opportunity to look into this matter and assist you further. Please reach out to our customer service team at [email protected] including your order details, so we can help resolve this as quickly as possible.