Koalajewelsbrand is listed under Jewelry & Watches.
Koalajewelsbrand (koalajewelsbrand.com) has 588 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Nige
This company is based in China. They are a fraudulent business and will take your money. Reported to credit companies and Trading Standards
RobertaSmith
AVOID LIKE THE PLAGUE !!!!!! I loved the designs and had a few rings in my basket. I decided to order one to see how it would go, and I'm so glad I did...One of the stone's was BADLY set which was so annoying, however i decided to wear the ring to a friends wedding. Only to find the ring made my finger black. I WOULD never buy anything from this company, please don't waste your money as the customer service is very poor too.
Response from KoalajewelsbrandDec 22, 2025
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion. We regret that the ring you received had a defect and that it caused an unexpected reaction. This is not the standard we aim to provide, and we apologise for the frustration caused. If you would like us to review your order and discuss a possible resolution, please contact our customer support team at [email protected] with your order number and details of the purchase. We take all feedback seriously and appreciate you taking the time to share your concerns, as it helps us improve both our products and customer service. — Koala Jewels Customer Support
Holly H.
Refunds are impossible and the product was not what was described - terrible!!! Avoid at all costs
Response from KoalajewelsbrandDec 22, 2025
We’re sorry to hear that your experience did not meet expectations. We would like to clarify that refunds are not impossible and are issued in line with our returns policy. We regret if there was any confusion regarding the process or the product description. If you would like us to review your order and discuss a possible resolution, please contact our customer support team at [email protected] with your order number and details of your purchase. We take all feedback seriously and appreciate you sharing your concerns. — Koala Jewels Customer Support
Linda L.
Like so many other people I have been swindled by this company, accepted an offer of 40% refund but still waiting. They don't reply to any emails now. Please do not have anything to do with this company. They should not be allowed to get away with this. My bank will only take the dispute on if the item has been returned. I am so angry that I got conned!
Response from KoalajewelsbrandDec 19, 2025
Thank you for your message. The order number you provided is not in our system. Our order numbers begin with the number 4, and the number you shared appears to belong to Koala Brand Jewels (www.koalabrandjewels.com), not Koala Jewels Brand. We unfortunately cannot access orders from that company. Please double-check your order details with the correct brand so they can assist you further. If your order was indeed placed with us, please provide the correct order number so we can help resolve any issues. Thank you for your understanding.
Diane B.
If I could score a zero I would definitely do that. This is the worse company I have ever received anything from and the customer service is terrible. I ordered a pair of earrings which was supposed to be delivered in 10 days and over a month later the JUNK turned up damaged and so poorly wrapped. Contacted customer service straight away with pictures only to be informed that I have to return them back special delivery at my expense or I could keep the damaged earrings which you could wear and they’ve given me me 10% back😱😱. So I lose either way. I would never recommend this website and I hope this stops others from ordering. Absolute garbage.
Christine S.
I thought the ring I was buying was mafe of silver - I don't think it is. I wouldn't use them again. I'd give them 0 if I could!
Vita F.
This company is a fraud! Don't buy anything in this shop. Sailing plastic jewellery for hundreds pounds!
Antonia F.
I have just been scammed by this company. They put a picture of an item on the website , I ordered for a bangle they sent me a wrong used bangle. I have emailed hem I hope I will get a refund
