Christina H.
The worst online buying experience.
I ordered a few items from this company and wish I hadn’t. The items received did not match the quality of the pictures on their website. I tried to return the items as agreed with the seller - the seller agreed (and I have the emails to verify this) to refund 50% of I had spent. However ,the package was returned back to me despite the cost of sending it back to the seller in China. Their customer service didn’t seem bothered that I would give them a bad review. So, misleading photos and descriptions of the jewellery, and agreeing to refunds for a lot less than I paid via emails which they did not honour.
Response from KoalajewelsbrandDec 22, 2025
We’re sorry to hear about your experience and regret that the items you received did not meet your expectations. We would like to look into the refund agreement you mentioned and understand why the return package was sent back to you. This is not something we can properly review without the relevant order details, and we certainly want to clarify what went wrong in this case. To allow us to investigate further, please contact our customer support team at [email protected] with your order number, the email address used to place the order, and copies of the email correspondence you referenced regarding the agreed refund. With this information, we can review the situation and determine what resolution may be available. We take all feedback seriously and do not disregard customer concerns or reviews. Your comments regarding product presentation and communication have been noted and shared internally. Thank you for bringing this to our attention. We hope you will allow us the opportunity to review your case properly. — Koala Jewels Customer Support