It's no star but that's not an option. Received 2 rings that I immediately knew is not silver!!! The size supposed to be the largest too small, I measured because I have chubby fingers.
I have since for 6 weeks asked via email to return the rings.
Koala customer service Sofia, is stalling and not helpful, asking for this that and the other.
My last email they said they will pay 10% of the price I paid, I mean the audacity!!!! Still after 6 weeks I have no return address. Sofia said however that it had to be sent to the warehouse?????? I think it's in Hong Kong or Singapore.
I now by principle have to take legal action through Citizens advice.
An advice from me to all who read, DO NOT BUY ANYTHING FROM THIS COMPANY.
Koalabrandjewels.com is a scam. Knowing that people can't be bothered, if they continue with stalling tactics and avoiding the issue.
They asked me for photos that I have sent them 3 times?????
A bad company with bad morals selling fake silver.
CL
Claire
Please do not purchase anything
Please do not purchase anything! This is a scam. My experience echos that of so many others. The return address was only provided after asking for it eight times. I searched it and initially it didn’t exist and then delving deeper, it appeared to be a hotel. The sender address on the original packaging is post marked in Hull, UK. I have asked for the details of the Company Director or CEO and it appears that my emails are now ‘bouncing’ back as drafts to my email address.
Please do not waste your money or valuable time in having to try to resolve disappointment and or dispute. Life is too short.
The product adverts are a complete misrepresentation and frankly the ring I ordered, as a gift, for someone special was not hallmarked, but advertised as Stirling silver, the finish was disgraceful and it came in such a large size, the wrong size. It would be criminal to find it in a Christmas cracker. And here is the summary: criminal activity in plain sight.
Still no resolution or any respect for customers.
Apparently, the company require more information about this review….I simply wanted to return the ring and get a refund. Despite communication in French, Chinese with a British customer, I have had no resolution.
What more can I say other than I stand by my review, if it is taken down, I can only assume an admission of wrongdoing.
Response from KoalajewelsbrandDec 22, 2025
We are genuinely sorry to read your review and to hear how distressing this experience has been for you. We fully understand your frustration and regret that this situation has left you feeling unheard and disappointed.
We strongly refute any suggestion of criminal activity. Koala Jewels is a registered, legitimate business and we do not misrepresent ourselves intentionally. However, we acknowledge that in your case our service fell short, and for that we sincerely apologize.
Regarding the product, we are very sorry that the ring you received did not meet expectations, was the incorrect size, and did not appear as advertised. This is not the standard we aim to uphold, particularly when an item is purchased as a gift. Your feedback about hallmarks and finish has been escalated to our suppliers for review.
We also apologize for the repeated difficulty you experienced in obtaining return information and for any confusion surrounding addresses. We operate internationally and use multiple fulfilment and processing centers, which can unfortunately cause inconsistency in packaging and return handling. That said, we recognize that this was handled poorly and caused unnecessary stress.
We regret if our email communication caused further frustration, including language inconsistencies or delivery issues. Please be assured that any email “bounce-backs” are not intentional, and we are currently reviewing our support systems to prevent this from happening again.
We do not seek to have reviews removed, nor do we view feedback as an admission of wrongdoing. We respect every customer’s right to share their experience, even when it is critical. Our only aim is to resolve issues fairly and professionally.
If you are still seeking a refund, we would genuinely welcome the opportunity to resolve this. Please contact our customer support team again with your order reference or proof of purchase so we can review your case fully and provide a proper resolution.
We are sorry that your experience did not reflect the service we strive to provide, and we appreciate you taking the time to share your concerns.
— Koala Jewels Customer Support
MM
MRS M O.
DISGUSTED
Well the bracelet I received today after paying you £19. 99 for, is completely different to the one I ordered, so cheap I checked the Temu site and there it is selling for £1.92 pence, your company is a sham you ought to be ashamed taking money under false pretence.
MA
Mary
If I could give this company minus five…
I DO NOT WISH TO CHANGE ANY OF MY REVIEW.
IF A COMPANY SENDS AN ITEM DIFFERENT TO THE ITEM ORDERED IT SHOULD BE REPLACED IMMEDIATELY AT NO COST TO THE CONSUMER
PAYPAL REFUNDED THE TOTAL AMOUNT SO PLEASE, IF YOU PURCHASE ITEMS FROM-THIS COMPANY PLEASE USE PAYPAL OR SIMILAR
If I could give this company minus five stars I would
I ordered a Vintage Piggy necklace for my granddaughters birthday
I have emailed several times only to be told to return the item to China for a full refund, using registered post, or accept 30% off another item.
I do not wish to keep the necklace received.
It is solely the fault of the company and should be replaced free of charge.
As others have said this company must be a scam.
I am hoping that PayPal may take up my case.
In the meantime if am left with an item I did not order..
Worst company I have ever has the misfortune to deal with
Response from KoalajewelsbrandDec 22, 2025
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the item was intended as a birthday gift for your granddaughter.
We would like to clarify that Koala Jewels is not a scam. We are a legitimate business and we follow a published returns and refunds policy. However, we fully acknowledge that in your case the situation has been frustrating and that our resolution options did not meet your expectations.
When an item is returned due to dissatisfaction or error, our policy requires it to be sent back to our returns processing centre using tracked postage. We understand that international returns can feel inconvenient, and we regret the frustration this has caused. Offering a partial discount or alternative resolution is sometimes provided as an option, but this is never intended to pressure customers into keeping an item they do not want.
We’re sorry that the necklace you received was not what you expected, and we accept that this has understandably led to disappointment and loss of trust. If you would still like us to review your order and see if a resolution can be reached, please contact our customer support team at [email protected]
with your order number and any relevant details.
We respect your decision to involve PayPal and understand your right to do so. We genuinely regret that your experience with us has been a negative one and appreciate you taking the time to share your feedback.
— Koala Jewels Customer Support
PR
PR
Absolute scam merchants
Absolute scam merchants
Consumer rights need to shut this down immediately
Do not buy this cheap Chinese rubbish
Refund is impossible
Scam, scam, scam
Response from KoalajewelsbrandDec 22, 2025
We’re sorry to read your review and that you feel so strongly about your experience.
We strongly reject the suggestion that Koala Jewels is a scam. We are a legitimate business and we fulfil thousands of customer orders. That said, we recognise that your experience has clearly been frustrating, and we regret that we did not meet your expectations.
Refunds are not “impossible” and are issued in line with our published returns policy. If a refund was not completed in your case, it may be because we did not receive the required order details or return confirmation. We are always willing to review any unresolved case.
If you would like us to investigate this further and attempt to resolve the matter, please contact our customer support team at [email protected]
with your order number and the email address used to place the order.
We respect every customer’s right to share their opinion and we take all feedback seriously, even when it is critical. Our goal is always to resolve concerns fairly and professionally.
— Koala Jewels Customer Support
ET
Ee T.
Terrible products and customer service
I ordered 2 sets of earrings. They sent the wrong earrings and the hooks were not melded in the right position. I was told to keep the damaged earrings and promised me a 20% refund, which never arrived. I then checked on the delivery status of the 2nd part of my order as it was past 4 week delivery and customer service is beyond dismal. I did request for a full refund of the 2nd part of my order and that's been received.
Response from KoalajewelsbrandDec 22, 2025
We’re sorry to hear about your experience and apologize for the frustration caused.
We would like to clarify that we do not offer partial refunds for damaged or faulty items. In such cases, we instead offer either a full refund or a replacement once the issue has been reviewed by our customer service team. We’re sorry if there was any misunderstanding regarding a partial refund, and we regret any confusion this may have caused.
If you would like us to review the damaged earrings further and discuss the available resolution options, please reach out to our customer support team directly at [email protected]
, including your order number.
Thank you for taking the time to share your feedback. It helps us identify where improvements are needed.
— Koala Jewels Customer Support
SI
Sweetheartivy I.
Very poor quality and nothing like what…
Very poor quality and nothing like what is shown in the adverts.
Dont buy off them
Response from KoalajewelsbrandDec 22, 2025
We’re sorry to hear that you were disappointed with your purchase.
We regret that the item you received did not meet your expectations or match how it appeared in our advertisements. This is not the experience we want for our customers, and your feedback has been shared with our product team for review.
If you would like us to look into this further or discuss a possible resolution, please contact our customer support team at [email protected]
with your order number and details of your purchase.
Thank you for taking the time to leave your feedback.
— Koala Jewels Customer Support
RO
Robert
If I could give zero stars, I would.!!
If I could give zero stars, I would..!! It's the same story as everyone else here - I ordered a ring, but the one that arrived was completely wrong. I was told to return it registered post to China, despite it coming from Brierley Hill in the UK. Customer service then simply stopped replying to any of my emails. Do not be fooled by their alluring website - it's a complete disgrace of a company and one to avoid at all costs.
Response from KoalajewelsbrandDec 22, 2025
We’re very sorry to hear about your experience and understand how frustrating this situation has been.
We regret that the ring you received was incorrect and did not match what you ordered. This is not the standard we aim to provide, and we apologise for the inconvenience this caused. We also acknowledge your frustration regarding the return process, particularly where the dispatch location and return address appeared inconsistent. We understand how confusing and disappointing this can be.
We are sorry to hear that you felt communication stopped. This is not intentional, and we acknowledge that delays in responses can understandably lead to a loss of trust. We are actively working to improve our customer service response times and clarity around returns.
Koala Jewels is a legitimate business, and we do not seek to mislead customers. We appreciate all feedback, even when it is critical, as it helps us identify areas where we need to improve.
If you would like us to review your order again and see whether a resolution can still be reached, please contact our customer support team at [email protected]
with your order number and the email address used to place the order.
We’re sorry that your experience did not meet expectations and thank you for taking the time to share your concerns.
— Koala Jewels Customer Support
