KmmaltairlinesReviews of kmmaltairlines.com

We just found out on the way back from Malta that we have to pay for extra 10kg luggage, even though this wos the exact sam luggage we left UK with at no extra charge. Be warned their incompetent management will not be able to help you and you will be held hostage at the airport until you pay... Horrible experience with the check in clerk and the management, we bought the tickets back in February and received no info of this change which apparently took place in March 2024.

I was sceptical to fly with KM Malta after seeing so many negative reviews, but I honestly cannot fault the service. Check-in was very quick, The staff were polite And the flight left at the designated time. Planes had charging ports which most short haul flights do not have. l Just make sure you read the baggage details correctly for your flight as it often states that you have to check in your hand luggage sized pull trolley, although most airlines allow you to bring this on board. I would definitely travel with them again. I flew from Malta to London Gatwick.

Shocking check in experience flying from Madrid to Malta. The Madrid staff could only speak Spanish (no Maltese or English) and all announcements were in Spanish. We paid a premium for priority luggage and it came out last when we arrived in Malta. I will never fly with them again. I can only see this airline failing like its predecessor, Malta Airlines.

I made a complaint directly as per KM MALTA AIRLINES contact us page as instructed on my return from holiday 13.06.24. They responded by EM stating they will get back to me. NOT HEARD BACK so, I have chased a few times and same ad P&O... radio silent. Disgusting 🫣. You lost 1piece of my walking crutched. I'd not long had my hip operation so seriously, definitely needed these to get around. You messed up at Heathrow airport after the sticks were grabbed by the assistance guy. The desk clerk too busy to listen to me tagged separately. The excess baggage guy tipped his phone on the belt then tried to save with me trying to stop my sticks going through. By the time he was back on his feet the crutches were gone... 1 left... 1 right. I told the assistance guy that I would get 1 or neither!! He assured me they'd be fine. Errr! No....I got 1 at Malta so had to do my cruise with my 1 stick. You guys don't have the decently to respond to my concerns and make a point of advising your customers to NOT open a second contact sheet if 1 has been completed. So I ask... why do you not deal with the initial issue.?? You know youvdo not UK based (I think) so please deal with my now complaint electronically as calling you could get extremely expensive. KM101 on 06.06.24 email

A very unorganised organisation based in malta worked by foreigners not understanding anything or hardly can speak English!!! Just an unfair situation making you lose your flight due to lack of stuff and people not knowing what's going on...Enormous queues, loads of people to check in and desks are opened to all DESTINATIONS obviously not knowing if you are in time but making you lose the flight!!! Or an Asian lady speaking uncleared English about last call but never heard our destination be mentioned 🙄

Do NOT use this airline! Air hostess MIRIAM was disgustingly rude, screamed at us for not being in our designated seats when there were British 'white' people behind us that were also not in their correct seats. It was definitely targeted at us due to our names. When i told her she was unprofessional she had the audacity to say 'lesson learnt'. I complained via email and they only backed her up. In fact, most of the crew is rude and most of the airport staff seemed racist.

Very unpleasant airline. Paid for checked baggage, and upon arrival at the airport, KM Malta says that it cannot go with us without payment (when already paid for). Never again.

Never choose this airline. My luggage was traveling on priority but somehow they managed to lose it. For the first week I did my best to call them but all they could do is tell me to make claims or try emailing this Italian email address which eventually after a day got back to me telling me to either call the airline (the number I kept calling in the first place. Meaning they sent me on an infinite loop of shifting responsibility) or the airport and stated “they don’t handle this”. The airport then told me again that it is in KM Malta’s hands. Ever since it has changed from air Malta to KM Malta it has been a scam airline. The same thing happened to a friend of mine a month ago. Do not trust KM Malta. Rather fly on Jet2, Ryanair or the traditional airline of the country you are flying to, unless you want to lose your luggage for good and be sent on a wild goose chase by incompetent staff.