KmmaltairlinesReviews of kmmaltairlines.com

Al momento del check-in a Roma Fiumicino, con biglietto che prevedeva l’imbarco del bagaglio, mi è stato detto che potevo portarlo a mano. Al controllo però mi hanno fatto buttare deodorante e lozione perché superiori ai 100 ml. Va bene. Arrivo sull’aereo e mi dicono che il bagaglio va imbarcato. Faccio le miei rimostranze, visto che mi avevano anche buttato deodorante e lozione, ma l’incaricato mi risponde malamente. Inoltre l’aereo è partito con ben 3 ore di ritardo, Al ritorno ci hanno imbarcato su un aereo bianco senza nessuna scritta o insegna. Mistero. Comunque meglio cambiare Compagnia da non riprendere

I had a fight from Munich to Lyon with a connexion in Malta. Impossible to check in online or in the airport for the connexion. I was refused during the connexion and I had to check in again. The plane was already 30 min late (and the staff seemed to don't care at all about that) and the connexion time was only 1h. So I had to sprint through the gates and almost missed my flight. Very poor customer service and no solution for the technical issues on KM Malta website. I ABSOLUTELY NOT RECOMAND TO TRAVEL WITH KM MALTA.

It’s complicated for customers to understand the information of 10kg checked luggage on booking tickets. Customers will be charged 25€ fine just to bring that 10kg check luggage on board. They gave no information about this fine when booking.

Like many other KM customers I was unable to add extra hand luggage. The website doesn't allow it so I telephoned their customer service dept and was assured that they would charge my card 20euros and I should expect confirmation within 48 hours. I thought it strange that they didn't ask for the three digit security code.I wasn't charged and I didn't receive an email either. So a week later I tried once more, their customer service again didn't ask for the security code but I insisted that they needed it but I felt that she wasn't inputting anything. Needless to say they didn't process it and I believe that KM Airlines won't do it as they can then charge you double at the check in. Be warned... and also their bag sizes are smaller than Easyjet.

Getting my luggage checked in was really quick. The landing of the plane was fabulous 👌

By far the worst airline I have ever flown with Rude staff Slow check in Extra costs just awful

Tried to add baggage against booking at later date and the website wouldn’t allow , then when we complained at check in they charged us £40 for a 10kg overhead bag. Plane flight - ok but plane very dated and everything drink and food is charged at very high prices One of our group never received their luggage and on reporting they said that the luggage was still in London , third day into the holiday and still no luggage and no remuneration . Tried again to change return baggage allowance on line and still not able to spoke to customer service and after 15 min wait got through to customer service who wait it takes two to three days to upgrade luggage allowance . What are they using chalk boards We won’t be using this company again the customer service is appalling

I tried to book a cabin bag and since it was only possible through the customer support I was literally a week chatting and calling with them to finally book it. But after that I've had to wait another few days until I got a confirmation which was a written confirmation by customer support (not an official one). This gave me an headache at boarding time because the booking did go not go through at even though I had the written confirmation it did not meant anything at this and had to pay EXTRA EUR 55. On the flight back there was not an issue at all which was very confusing to us. Anyway if you can avoid this airline just do, it it's not worth it!