KmmaltairlinesReviews of kmmaltairlines.com

Anche a me, nonostante avessi pagato l’economy class, sul sito è scritto che si puo portare un bagaglio da massimo 10kg, appena arrivata all’imbarco mi hanno fatta pagare 55€ e non hanno nemmeno voluto controllare il mio biglietto. NON PRENDETE QUESTA COMPAGNIA

Made a reservation last week via KMmaltairlines.com, at time of payment the system gave an error message and brought me back to the payment screen. Meanwhile, the money has been deducted from my credit card. The reservation has not been made. So I called the service center. They could not find the payment but they did find the reservation without a reservation number. As I really need that ticket, in order for them to proces, they needed my credit card again and another payment was done. Till today, the reservation is made and paid for, but the other payment has never been released and blocking my credit card. After 5 calls and some emails, they still have not been able to help me. I sent them screenshots of the double payment. My bank also sees the 2 payments but cannot do anything. KMmaltairlines need to release it. They really need to sort their shit out. I am flying twice a year business class with them together with a couple of other colleagues. But if this is the way they want to do business, I will stop flying with them as well as encourage everyone I know to do so

I got a business class seat. The cabin crew did not help with put my luggage above the head although I said to them that I was pregnant and needed support. I can’t believe how bad the service is. The business class section is no difference either from the economy. No value for money, honestly. So low cost carrier although they marketed it to give a fake better impression than that

Im gesamten Buchungsprozess ist fast nirgends zu finden, dass man das Handgepäck beim Check-In-Schalter aufgeben muss - erst beim Boarding bekommt man € 25,- pro Person in Rechnung gestellt. Die Info zu "Checked bag" findet man erst nach LogIn in die Buchung und da nur versteckt unter dem Dropdown zu mehr Infos. Das Bodenpersonal war absolut unverschämt und sagte nur "das steht alles auf der Website" --> wie auf tripadvisor unzählige Male vermerkt ist diese Fluglinie eine reine Abzocke und komplett unverschämt. Eine unterirdische Enttäuschung für eine nationale Fluglinie...

Ridiculous service as Malta national airport on travelling to Malta for a funeral. On my return whisky waiting at the gate they wanted to take my underwear bag in the hold when I told them it’s an under seat bag they said I had to prove it and got a setting for me to fit my bag in and remove items. It fit and they then told me actually I can put the items back cos it can be a bit bigger. There were 0 issues boarding at Gatwick and it was extremely unprofessional and a waste of time and resources to try and threaten me with paying 55 euro which was unnecessary as I know my bag fits under the seat. They ignored everything I said regarding having travelled here with it under the seat. The last thing your customers need is money scrounging attempts like this on any day let alone when journeying for a funeral.

What a rip off. As many say, the staff in Malta, the ones that come here for a new lease of importance, think that making clients pay more money of what they have already paid is going to get them up the hierarchy of money grabbing hoarders at the top. Coming down is fine and acceptable like most airports / airlines and reasonable logic of staff. Here, needing to impress the Maltese or foreign hungry staff needing to make that extra marginal mark up from each customer. Avoid. Absolute scam of an airline. Lost a Maltese ever coming on board again.

Service à bord catastrophique car inexistant.. pour une compagnie nationale c’est inadmissible KM MALTA AIRLINES n’est ni une compagnie charter, ni une compagnie low-cost .. pour un vol départ de Paris à 10h20 arrivée à la Valette à 13h15 aucune boisson, aucun en-cas, pas même un verre d’eau.. un voyage en avion , ce n’est pas un voyage en bus ! Au niveau hygiène, ça laisse à désirer! la plaquette de sécurité et les revues déchirées , sales et dégoûtantes, celle du voisin était collée au siège avec du chewing-gum !! .. Après chaque vol toutes les revues et les fiches de sécurité doivent être remplacées !! Les voyages en avion se sont bien dégradés ces dernières années, !

There seems to be a systematic charge for hand luggage. Every other person on the flight home to Zurich was charged with an extra fee - to everyones surprise - as the flight TO MALTA was perfectly fine. After reading online, this seems to be a systematic approach for the airline to make extra money and an additional 20-25% on the ticket. The charge was topped with a very rude behaviour from the ground personnel and meant that the last impression of this destination is scammy and rude.