KlaviyoReviews of klaviyo.com

I had an issue with payments and contacted Klaviyo in a polite and timely manner. I was told the issue would be resolved and that I would be connected with a specialist who would take over the case. After that: complete radio silence. Despite sending multiple follow-up emails, I received no response at all. When I later tried to log into my account, I discovered that it had suddenly been deactivated. Again, I sent several emails asking for an explanation — once more, no reply. Only after I reached my limit and decided to email all available Klaviyo contact addresses did I finally receive a response — the very same evening. That alone is already quite strange. And then, suddenly, I was told that my “content, industry or practices” were allegedly in conflict with Klaviyo’s policies. This came as a complete surprise. I never received any warning, notice, or prior communication about this. No explanation, no chance to fix anything — just an account blocked without any due process. This is especially frustrating because I invested a significant amount of time and effort into building my email flows. My entire email marketing setup was effectively wiped out without warning or proper explanation. I have since sent another email requesting a detailed clarification, but I am not optimistic that this will lead to a solution. Overall, I strongly discourage using Klaviyo. Their communication is extremely poor, and it appears that major decisions are made abruptly and without transparency. Based on my experience, I would not recommend signing up with Klaviyo at all.

I recently transferred my Klaviyo account to a new owner, expecting the billing to stop on my end. Unfortunately, I’m still being charged even though I no longer have control over the account. The process for resolving this issue has been unclear and time-consuming, and I haven’t received a satisfactory resolution. This experience makes me question Klaviyo’s account management and billing practices. I would not recommend Klaviyo unless they improve transparency and support for ownership transfers.

Klaviyo charged my business debit card for $30.00 I never signed up for any free trial or subscription. I tried to reach this company through their site's help center, sales, customer support but got nowhere. Worst part is, how did they acquire my cards credentials!!! STAY AWAY FROM THESE PEOPLE

During Black Friday, I've had 2 campaigns already where a shared IP ban caused 22.5 and 60% of my emails to bounce. After research, this turned out to be a problem on Klaviyo its end, who have a limited number of IP addresses. When you’re on top of your campaigns and you’re doing a send on a fixed timestamp, you can easily fix this by re-sending to all bounced contacts after you see it's not delivering in a 1 hour window. However, when sending emails in a local time zone and you work out a whole delivery schedule, and 24 hours later you figure out an email has not been properly delivered, you can’t fix it anymore. Support from Klaviyo was about to get back to me on this but I never heard back. Most likely they will get back after the BFCM period. Not happy with this, costing us a lot of money. Not speaking about the cost of using Klaviyo software.

10 step MFA to log in - horrible

Shit, let us use the service all ok then just dumped us off without notice ...and then carried on charging us, and difficult to get refunds due to location Joke Do not use Ever You will end up losing your mind

I love this tool. Shocked others say it’s not great!

If it were possible to attach image, I would attach a screenshot of their invoice. Klaviyo is loosing my time. STOP loosing my time! I paid for klaviyo just yesterday. I realized their app is from the past century: everything is very difficult to execute while their prices are high. Worst UI/UX!!! BFCM is running up. I must launch an ad campaign to make sales, have fans and be ready to enter the BFCM with confidence. But their medieval app is loosing my time!