KlaviyoReviews of klaviyo.com

Decent email service, has everything you need to set up campaigns. AI feature is buggy.

Jeg ville aldrig selv vælge den her platform til en virksomhed, der er simpelthen så mange fejl hele tiden. Og der er mange ting man ikke kan, som man kan i fx. Hubspot eller andre email platforme. Den virksomhed jeg er i, har Klaviyo, så jeg bruger det hver dag. Og som sagt, ikke noget jeg vil anbefale.

I would like to award more due to the fact of a couple advisors were brilliant and helped me set up a sign up form. This coupled with my own work and looking on YouTube, Casey Luck, i am now fairly proficient on Klaviyo. The truth has always been the product is really good, with the caveat that it currently is not working due to technically issue for the last 48 hours? However it is potluck as to what advisor you get!! I have had live chat so many times, i eventually find a couple of good ones. For this reason i can not give anything more than 3 stars, the level of competency within the support is still really poor throughout tho whole team, some shine brightly, others are awful! Better but only because i have taught myself!!

One of our admin accidentally set up a second account with the bills going to the wrong email address. We paid an additional $1,350 for an account we never used once and they won't refund us. Dealing with customer service has been painful. Update: After a couple of weeks of back and forth, Klaviyo has issued its a credit. Thank you

Klaviyo is a really large and robust program that just was not a fit for my small business. At times, I felt like I needed to hire someone just to understand and utilize it best for us. It was also extremely expensive, and while it certainly is capable of a lot, it really was not a good platform for a business of our size. We have 15,000 email subscribers, but we are a small business of 3 people so I maybe had an opportunity 3/4 times a month to actually send an email and at $165+USD/month I just wasn't seeing the return. I think that I could have had a full time job just running Klaviyo. In order to utillize it best, you need to put a lot of time into your email marketing strategy and maybe we just are too small for that right now. Customer service was always excellent and there were a ton of help and learning materials that Klaviyo provided, but as I said before, the system in general was just way too much for what we are capable of right now.

I work for a medium sized company and we started using Klaviyo in late 2021. Initially I was blown away by how good it was. I've been working in email marketing for years and have used a variety of systems including dotdigital, and would say Klaviyo is far far better. We had a great onboarding experience with Alison Gori. These past few months however, features seem to be breaking very frequently, and user friendly features (like the ability to switch between any message from any flow) suddenly disappeared. Klaviyo support isn't as good as it was - in their responses they instantly try to blame you so that they don't have to look into it. This is a worrying trend and if it continues, we'll be forced to look elsewhere. We pay thousands every month for this service and it often isn't good enough.

Having previously used Klaviyo at a different company and been so impressed with the system itself along with their support team, I'm so disappointed with my recent experience! I'm now at a new company and have been keen to move them to Klaviyo, after singing it's praises. I signed up at the end of May to the free trial and immediately emailed support to ask for more info regarding WooCommerce integration, as the plugin only has 12 reviews which aren't very complimentary (compared to 1.7K on the Shopify app). After an initial email back saying they were happy to answer questions via a call, I then tried to schedule the call or any contact for the past month via emails directly to the Klaviyo contact and to the support desk but have had absolutely no response. I've finally received an email today saying they can't do a call but are happy to answer questions. After asking again about further WooCommerce integration details they've sent general links to online onboarding (which I can find myself) and simple said "we have around 8k active WooCommerce brands using the integration without a problem". I've always been so impressed with my previous contacts and support from Klaviyo so hope this experience is just down to one individual.

Advanced, and well built platform unfortunately degraded with some of the worst and most frustrating support in the industry. You end up waiting 1 week for a reply only to get a cookie-cutter copy and paste that does not address your issue. If you're lucky enough to find an agent that read your email, rest assured they only read 1/3'rd and won't address your main concern. Then they send you around and around. You're basically on your own. Their new UI makes less sense, and they seemingly removed their status feed, which was very useful. For what you get it's too $$$