Jeff W.
Klaviyo has been an absolute NIGHTMARE
Klaviyo has been an absolute NIGHTMARE. 1. You cannot phone Klaviyo. I repeat, there is no customer service representatives of any kind to speak with, period. This alone should be a dealbreaker. I cancelled a shopify store, notified Klaviyo of this, thought it was handled, and a year later discovered monthly withdrawals still happening. I reached out to support, the ONLY method of communication is a chatbot/create a support ticket. To sign up for Klaviyo, one click and one credit card entry will do it. To end Klaviyo... welcome to the nightmare. I was given several options on how to accomplish cancellation. None of the worked. I was told to sign into my account, which I could not do since my domain name and linked email was long cancelled. I was told to reset my password, which did not work, since my domain name and linked email was long cancelled. I was told they found my account, my name, my ID, but could not cancel unless I emailed them from the original email account, which was long cancelled. After months of attempts, 0 solutions presented, I finally had no choice but to go to my bank and dispute all charges since cancelling my domain, as I was stuck in an endless loop of non-solutions. Run, don't walk as far away from you can from this parasitic self serving company as you can, and find, above all, one with the most basic requirement of any business today, one that is willing and capable of SERVING CUSTOMERS, unlike Klaviyo, which has proven to care for one thing: SERVICE TO ITSELF. Disgusting