KlaviyoReviews of klaviyo.com

Scum of the earth email provider of retail scammers. Since the beginning of the year, I have been receiving over 75 emails a day from scam retailers that send their emails through klaviyo or klaviyomail. Working to get anyone that sends emails through them to be blacklisted.

Klaviyo’s New Pricing Model is a Joke! We've been loyal Klaviyo users for years, but their recent change to charge based on active profiles—not just the ones we actually email—is an absolute joke. Penalising businesses for simply storing contacts, even if they aren’t being emailed, is beyond ridiculous. This greedy move has forced us to look elsewhere for a better provider. We’ve always appreciated Klaviyo’s features, but this change is a dealbreaker. Do the right thing for what’s left of your user base—DO NOT charge customers just for having emails in the system that they are not actively using. For any business owners considering Klaviyo, I’d strongly recommend looking at alternative platforms that don’t punish you for simply maintaining a list.

Departing from Klaviyo permanently. Spent $20000+ on email and sms marketing. Much of which some sms campaigns never delivered. I complained and they disabled my account for compliance and not responding. Disappoint and unethical for a public company. This corporation will cripple small businesses and not care - do yourself a favor and do not risk your customers for their greed. It’s sad they would do this to small businesses.

Disgusting corporate greed! Once again Klaviyo hikes their prices by over 25% with no corresponding improvement in the product or support. No customer service, poor deliverability, overpriced, and simply not worth it. Our customers do not care from which ESP they receive their emails from. We are moving to Omnisend after more than 5 years with Klaviyo.

I've been using Klaviyo since they were introduced to the market. In fact i suggested Klaviyo to many different friends and made sure at least 50-60 different company started to use Klaviyo. Around 2023, we realised that Klaviyo wanted to be more and tried investing into completely useless things like user reviews etc.. This move created major concerns as Klaviyo was becoming a bloated solution. In 2024 Klaviyo decided to go to public and this sadly marked the death of Klaviyo. All. e-mail marketing solutions give you price offer according to the number of Subscribers you have in their systems. It was similar in Klaviyo but a clever director who want to receive stock bonus's tried to reinvent the wheel. Klaviyo now wants to charge you for your actual customers whom have nothing to do with e-mail lists. But Klaviyo wants to charge you for that customer. Why? Because a director wants stock bonus's is more important than having a succesful long term business. I am perfectly fine in replacing klaviyo, We will initiate our investigations as soon as possible. Stay away from this money hungry company who will do everything in their hand to cheat you.

I've been using Klaviyo for over two years, but their recent billing change would have increased my monthly plan from $70 to over $150. I’ve rarely seen a company implement such a drastic price hike in all my years as an entrepreneur. It’s especially disappointing after investing so much time into building my email flows over the past year. I’ve canceled my subscription and warned other entrepreneurs about this abrupt change.

Terrible. Beware of their terms of service. I paid for my monthly subscription ($400!) then I decided to downgrade because I didn't want surprises in my statement. However, for some reason I can't understand, they enforced the downgrade immediately so I ended with 4 days of service when I paid for 30 days. Very unethical behavior.

I was hired to handle the email marketing for a client who only used Shopify Email in the past. Because of its reputation of being a platform offering robust email marketing automations for e-commerce businesses, I wanted to transfer their marketing list to Klaviyo. However, I had some questions on pricing, so sent an email to their sales department. I received an automated response confirming receipt and assurance my inquiry would be addressed promptly. I waited-and-waited, but nothing. So two business days afterward, I sent a follow-up email. Crickets. So, I tried calling the number they listed on their site for sales (during their EST business hours) and a recorded message told me a representative would be with me shortly. After about 2 minutes of hold music, another recorded message came on, said something about reaching out by email (the same email I already sent a message), then it hung up on me. Called back, same thing happened. Called two days later, same thing! I thought I'd send one last email asking for a reply, mentioning that if I didn't hear back from them, I would be sure to share my experience on TrustPilot. No reply, so I'm keeping my word and writing a review now. Is Klaviyo even still in business? If they are, this is definitely no way to acquire new customers. If this is the way they treat you before you're even a customer, how on earth can you trust them to service your account once you do sign up? Appalling customer service. Think I'll head to Constant Contact, OmniSend, or some other ESP who's actually interested in doing business. UPDATE 1/28/25 In regard to your response, obviously I saw your online pricing, but wanted further clarification. It's a moot point now anyway as I have zero interest in using, or recommending my clients use, your platform.