KlaviyoReviews of klaviyo.com

Im just not getting click-through at any measurable rate with this service. I already moved up a tier an support only suggests paying for an even more expensive tier. I have had far better returns from Shopify. Really does not live up to claims and modest expectations.

great support, everything is fine

Miglior servizio in assoluto di integrazione shopify

Like other reviews my experience with klaviyo customer service has been terrible. I identified spam emails syncing to klaviyo and requested details on how to stop this from happening and marking the profiles as inactive. Instead of helping with the issue klaviyo customer support advised that the new pricing based on active profiles "is a great deal!". How is paying an ongoing subscription for "active profiles" who have never consented to any email marketing and who provide no commercial benefit to my business a great deal. It is only a great deal for klaviyo! Despite emailing klaviyo for more than 30 days and klaviyo taking up to 10 days to respond the issue persists. I have not consented to increased billing and klaviyo customer service abruptly ended the call. I would not recommend.

We have used Klaviyo for close to 10 years now. We are officially cancelling our account as of today. The lack of support for its high paying users is nothing short of mind boggling. Since implementing MFA, their support tanked. We cannot get access to our account as the SMS messages do not come. No matter how many times we try. We are told it can take 2-3 DAYS to get a response on this issue. The only way to get support is to create a ticket through zen desk and because they have little support, it can take days to now access your account as an owner. YOU ARE HINDERING MY ABILITY TO MAKE MONEY!!! Get a system that is functioning for customers first before you cut off all remaining access for communication. DO NOT use their system. You can bet I will be removing all contacts today and closing this account effective immediately. Probably the worst decision you ever made as a company!

Klaviyo is not as good as it used to be. The inbuilt pop up option does not work on android and the connection with shopify does not work well. It also slows down shopify store speed. The support is not very good anymore - the chat option disconnects and it takes anyone days to respond on email. I would not recommend using klaviyo as your email platform research other providers.

Danielle helped me solve all my problems!

So I use their plugin on the free version, install and get my form on my website to test the system integration. All looking good, form works. Then the next day, the form is gone. So I triple check all troubleshooting. All is ok on integration double checked, but the form is not showing. So I contact SUPPORT. But you have to PAY for support!! WTF guys, we are trying out and installing your plugin and you want us to PAY to test the plugin??? What a scam. No. If there is NO free access to support at all when trying out and deciding if it is worth it, then no business! ...btw, bot was useless.