KlaviyoReviews of klaviyo.com

The worst email marketing company in the market and the wordst support 0/10

I would like to award more due to the fact of a couple advisors were brilliant and helped me set up a sign up form. This coupled with my own work and looking on YouTube, Casey Luck, i am now fairly proficient on Klaviyo. The truth has always been the product is really good, with the caveat that it currently is not working due to technically issue for the last 48 hours? However it is potluck as to what advisor you get!! I have had live chat so many times, i eventually find a couple of good ones. For this reason i can not give anything more than 3 stars, the level of competency within the support is still really poor throughout tho whole team, some shine brightly, others are awful! Better but only because i have taught myself!!

If I could I would give them ZERO Stars. I have been trying to cancel my subscription for 2 weeks now. No success online nor with their Support. What they advise is useless and does not work. In the meantime they are trying to deduct money from my card. This is straight forward fraud! DO NOT USE THEM!

Klaviyo keeps changing its pricing policies. What used to be a flexible usage-based plan has become a forced subscriber-based model, where you're pushed to pay for inactive profiles. You're left deleting users blindly just to avoid getting overcharged. There’s no real customer support, no one to talk to, and no transparency. It feels like a company that's lost its way — no wonder their stock has dropped so significantly.

Great product, but the worst customer support that doesn’t match the very high price they charge. Every time I have been in touch with support, they either misunderstand, or close the case without resolving the issue. Is it AI-agents answering customer support tickets? This is reason enough for us to look for other options, this is too tiring.

Danielle M. was AMAZING! I was really concerned regarding an issue with our most recent email campaign and I reached out to Klaviyo chat support. Danielle M. was incredibly patient, extremely knowledgeable, and made sure to answer every question I had to ensure I was feeling confident by the end of the chat. It truly was one of the BEST chat experiences I have ever had! Agents like Danielle M. are what keep me using Klaviyo. Danielle is an amazing employee! I am truly so impressed with their chat responses and for taking the time to help me and make me not feel rushed. I wish every chat agent was like Danielle M. - you are lucky to have her working for Klaviyo and representing your company so well!

Lucas nous a tellement bien accompagnés dans cet onboarding Klavyio! Merci à lui. Désormais, nous avons bien pris en main l'outil.

$205 per month for a service that is subpar. My card declined because i got a new one and I went it to update the payment within less than 1 hour of it declining and it has now been 3 days and i have swapped to 3 different payment methods and emailed support and no one will help me process the payment to get my account reactivated and the "retry payment" button does not work on the site. TO PAY THIS MUCH MONEY AND HAVE NO ONE HELP YOU PROCESS A PAYMENT IS ABSURD. i have now lost out of many things in the last 72 hours of this service not being active. leaving and moving to a different platform.