KlaviyoReviews of klaviyo.com

The service was outstanding and provided significant assistance.

Error in one of their code files causing issues on client's homepage, as a developer I screenshot and documented everything and contacted support for a solution, was greeted with a customer service rep with an attitude and no solutions, tried to deflect responsibility entirely, told me they didnt know if they could help, just me. After my experience I thought I would check to see, if other customers had similar experiences. It sure looks like it, doesnt it? update: yes they did respond and admitting that the engineers knew about the problem and suggested we install 13 year old obsolete version of jquery to fix the problem, or break the entire app installation with an "updated" manual fix. Great work! UPDATE: Yes you contacted me and asked me to upload a replacement file that broke the entire page, your development admitted they were aware of the issue but had no present patch, and no resolution was every suggested, the client switched server providers as the final workaround.

Dont bother! they draw you in then hit you with huge bills go forward and change your direct debit - then don't offer any help or refunds for overpayments.i cant add images here but my bills went from £339 to £936 in one month!! zero help or refunds. They should tell you you bill will increase to xxxx this month before it does and they do not!

This company has super powerful and intuitive products with many great features. They do participate in censorship business practices. If your e-commerce products are within their scope, this is probably a great choice. If your products are legal and are not within Klaviyo’s interests, recommend avoiding.

Everything perfect

I can always count on Klaviyo support to help me out. This time, it was about a webhook that wasn’t working. No matter the issue, they respond quickly and always manage to resolve it. Thank you!

A Class-Action lawsuit needs to be filed on Klaviyo for numerous circumstances that surfaced with our corporation. It's incredibly sad that a publicly traded company would put small businesses through this level of anguish, despair, fear and failure. We were charged numerous times for SMS delivery campaigns and they never delivered. They changed the narrative numerous times, making excuses and much more. When we mentioned the legal implications, their stories started getting "straight" because we reached out to actual customers and built a case study of all the SMS deliverables we sent them. Factually, many SMS campaigns we paid for were not delivered which is thousands of dollars unaccounted for yet charged and billed. They admitted that it was because the "carriers denied them" and refunded in "good faith" according to them. Next, their "auto-upgrade" feature will send any small business into bad cash flow problems which happened to us today. They charged us $1730 after we downgraded and our monthly is always around $350-$450. Now I look forward to their response from their "escalation" team... Small businesses I recommend you unite together and not let a large corporation scare you. Stand up for your hard earned money because only you know what you go through and reach out to me if you have had similar experiences.

We initially switched from Mailchimp to Klaviyo, expecting more advanced flow options, even though Klaviyo’s pricing was double that of Mailchimp. However, it turned out that Klaviyo’s software couldn’t support some of these promised features. For instance, sending price-drop emails isn’t possible. Since then, Klaviyo has significantly increased its prices and restricted the volume of emails customers are allowed to send, as well as limiting the maximum number of contacts. This approach seems designed to generate extra fees for customers. Their pricing structure is opaque, and you’ll likely end up paying far more than initially indicated in the contract. If you’re considering becoming a customer, make sure to read all the fine print. There are several “easter eggs” hidden within, which will come back to bite you. Just before renegotiations, they increased prices by up to 25%, and then tried to lock us into a two-year contract to avoid these price hikes. Given that these changes were made only a few weeks before our renewal, there was no time to migrate to another provider or warm up a new IP address. This makes it practically impossible to switch providers if the negotiation doesn’t meet your expectations. We were tied into an additional two-year agreement against our wishes and have since received extra charges repeatedly. Paying over $3,000 a month, we feel trapped. Beyond the contractual issues, getting any meaningful support is a struggle. Responses from sales, account contacts, and support staff are standardized and unhelpful. For instance, it took us over a year to simply update our invoice email address! STAY AWAY!