KlaviyoReviews of klaviyo.com

I’ve been with Klaviyo 5 years. We were paying $625/month. Today we received a bill for $2765 AND $625! When I got ahold of their online support chat they said that we have 400,000+ active profiles which is simply NOT true. We did not change anything and all those profiles were inactive. They are trying to scam us by somehow making all those profiles active which we did NOT do on our end! Trying to deal with their support team now, this is a scam!

Horribly deceptive. I tried out their new review feature and just during the demo it sent reviews. No preview, no setup, no branding. ZERO customer support was available. I will not be using them anymore.

If you want to rely on your emails and automations, please don't use Klaviyo. There are many other alternatives. They suspended my account without any notice. Not even an email saying that my account is disabled. I had to find out when I received a Zapier alert. They are very vague about it and the worst part of all they delete all your data and profiles. I reached out to them on support and email but no reply so far regarding my data. I would have understand it if they suspend your account, but the fact that they steel your data and won't let you export it is a crime in my opinion. I will wait a couple of days before I take legal steps. Ps Klaviyo. My account on Trustpilot is not the same as I have with you, so don't dispute this review saying it's not based on a genuine experience. I do have an account with you guys so it is my own genuine experience.

We can't even downgrade our account Useless support. Terrible company

I was trying to see what automations this company offers - no information. Requested a demo, got an email to create an account, did that thinking it will be my demo, but no, I got trapped into creating a live account where I have to link my website and everything. Went to the chat, it was Ai bot and real support is available only for accounts who pay for the service. So, how am I supposed to understand what this company offers before I buy it??? Feels like a scammer agency, no pre-sale support what so ever, lots of information, which does not offer enough info. edit: Was just reading the reviews and it is scary. Gives me an impression of poorly organised company, when they only take action after a review has been left. Thank you Truspilot for helping me not to choose this company.

Don't know what happend but the last months there after sales services is totally ZERO. No help with bugs, no solutions, you have to repeat the problem several times, and you have someone on the other side that seems to not really understand what I'm saying or explaining, etc. What a waste of time. We also got upgraded to another price but they keep changing their prices. They used to be excellent but clearly not the case anymore. We're leaving.

I’ve been a paying Klaviyo customer for 9 years. After the Christmas peak, I forgot to downgrade our plan. Our usage dropped, but we continued to be charged at a much higher tier — even though we didn’t use the additional capacity. I hold my hands up — it was my oversight. But there was no cost to Klaviyo, as we didn’t use the extra service. I explained everything clearly and asked if they’d consider a refund for the unused months. They refunded the current month (which hadn't ended yet), but refused to consider the identical previous months. No discussion. No flexibility. Just a copy-paste policy response and a flat “this decision is final.” Even after nearly a decade as a loyal customer, there was zero goodwill. They charged us for services we didn’t use, and wouldn't make it right — even when it would’ve cost them nothing. I can't see a genuine reason for Klaviyo's decision. They would lose nothing by issuing a refund as the services were not used. As a business owner myself, I would not treat a customer this way. If you’re thinking of using Klaviyo, be aware: once they’ve charged you, that’s where the support ends. You’re on your own.

Lot of issues - I keep opening tickets with Klaviyo customer support and nothing has been resolved. I am losing customers everyday as the click rate that Klaviyo shows is wrong as I am tracking the clicks in Clarity and clearly there are a lot of clicks that are not showing in Klaviyo.