Susan G.
Bogus refund/return policy
Ordered 2 lamps. One worked and the other nothing. I charged the non functioning one with their cable til there was a green full charge light. Nothing. I watched their help video. Nothing I contacted the company with my PO number, etc and a video. Their excuse was the video was blank. After 1 month of re uploading, blah, blah blah, showing a non functioning fully charged lamp they are now using the cable as a reason to deny a refund despite. Stay clear of this company. After this was posted i received an apology and a refund. Use your own judgment
Response from KlarakoDec 19, 2024
Hi Susan, I apologize for the inconvenience we caused you. As per our customer service team, we had no problem refunding you but we could not play the video you sent us - it was blank. So we kindly requested it to be sent via a Google Drive. All we need is proof that your item is not working so we can than issue a refund. If proof was not necessary, we'd have many fake defectiveness reports asking for refunds (which we had in the past). I hope you can understand. At this point in time, we already fully refunded you for this order and are happy to replace the two lights with lights that work for you.