KlarakoReviews of klarako.com

It looks beautiful and gives off a soft light, But unfortunately does not work anymore. And there are no batteries to change, Not made to last.

Don’t waste your money. Their products are cheaply built. Their 30 day money back guarantee does not exist. Their customer service either doesn’t respond or asks you to charge it, send videos when I’ve already explained the light doesn’t work but they will not acknowledge that fact. They are stalling and not accepting responsibility. Great looking products. They don’t work. Don’t waste your money, time and save aggravation dealing with them.

Don't waste your money. I bought the crystal table lantern less than a year ago. It worked for a week or so and then I stopped using it. It does not work anymore. I have never used it outside, never dropped it or abused it in any way. I contacted the company who informed me they had a 30 day return policy and could not help me.

Bought 2 of the popular crystal table lamps. Only 1 worked well, the other too dim. After using maybe 10-15 uses, both stopped working. I've contacted the company.

Super easy process from start to finish! Klarako really pays attention and nails exactly what you’re after with custom pieces.

I requested to cancel my order after it took far too long to ship, and customer service confirmed the cancellation. Weeks later, I was surprised to receive a shipping notification. When I followed up, they admitted it was an internal miscommunication and asked me to accept the package anyway, offering a $20 refund as a “good faith” gesture. I had already purchased a replacement by then—why would I accept something I no longer need? The whole experience was frustrating and chaotic. Poor communication, disorganized service. I strongly recommend shopping elsewhere.

They sent me a faulty lamp. I complained. They sent me a second faulty lamp. I told them it too was faulty. Please refund my money and please send me a pre-paid return shipping label so that I can return their crappy merchandise. They Never responded. It's been 3 months. They refuse to refund me the money and/or acknowledge that they never sent me a pre-paid return shipping.I finally threw both lamps into the garbage where they belong. Asked CITICARDS for a refund the company said no because I never sent them back a lamp. Save your money and get merchandise that is not cheaply made . THis company is garbage and by the way I never write reviews - trust me stay away

Customer Service is worst than useless. It makes a mockery of the company's pledge never to deviate from trustworthy customer service. Since January I've been requesting a refund after returning two crystal lanterns that were ordered for Christmas but arrived two weeks late. Customer Service ignores my repeated requests for the refund or to whom I can speak to directly about my refund. To this day, I don't have the lanterns; I don't have my refund; and I have not heard from Customer Service about resolving the issue. Needless to say, I intend never again to deal with Klarako and urge others to beware.