KlarakoReviews of klarako.com

No response to inquiry and follow up about a faulty lamp recharging port

I ordered two lamps. One arrived scratched and I have been trying to get a replacement for over two weeks. The company is very slow to respond and wants pictures of everything, including the outer shipping box. Don’t throw anything away until you confirm your products arrived intact. The lamps are cute, but very dim. Not great if want to use it as a reading lamp. It’s definitely just a decorator piece (and that’s if it arrives in good shape).

Worst customer service- lack of any sort of customer support. If you’re not technically savvy you will find it even harder. They don’t care how hard they make it to resolve an issue. I’ve been emailing back and forth for days. I get one email per day. Even if I respond first thing in the morning- I won’t hear again until tomorrow. Every file I sent with videos were unacceptable, not viewable, etc.

I ordered two crystal lantern lights back in February of this year. Both of them have had problems where they just stop charging and illuminating after a few months of use. I’ve contacted customer service now twice and made a video and have gotten replacements twice now. Original dies, replacement dies, replacement of replacement dies. Now the third replacement died. I contacted customer support and they said I’m out of the 180 day window for support since it’s based on the original ship date??? This product looks beautiful but has some kind of massive design problem. I’m shocked that customer service will not help me given these things have a timer on when they stop working.

Hello I've order the products an since no news §

I ordered three. Only two functioned. I removed the third one from the box 2 months after purchase and besides not functioning, it wouldn't charge. I got in touch with Klarako, customer service requested a video, I tried to send the video and both it and my repeated written request keeps getting booted back. I am not asking for a refund, but rather a replacement. I give it two stars for the two functioning lanterns. This is not acceptable. Too bad, because I could have given the product a good review. 6/15/24 - Update, I did receive my Klarako replacement and it works very well, of course, as did my other two out of three lanterns did from the beginning. The only prob I had was that it took a LONG time for my complaint to be noticed by Klarako. A soon as a live person looked at my review, the replacement requirements were initiated, complaint was accepted and a new lantern was sent. This is a lovely lantern...let's hope they last!

I’ve just received my order and I have to say that I’m incredibly disappointed. I purchased the lamp as a birthday present for my mother, and now it’s too late to get anything else. The packaging doesn’t match what they advertise, it’s in a beaten up non-branded box that looks like it’s from a discount store. And the lamp itself, which is described as glass on their site, is some kind of plastic! I thought I was purchasing a premium product, but it seems to be a cheap drop-shipped item from China.

I purchased 4 of Klarako’s crystal lamps for $420. One of them has stopped working despite being properly recharged. I reached jut to customer service to ask if there was any tech support or suggestions and received a short email explaining that since my items had been delivered over 30 days ago, there is no support available. Surely this does not comply with the Fair Trades Act? One would assume that for something worth over $100 would have a much longer warranty than 30 days. I think this is business is a scam and would not recommend others making purchases from them.